KS220M dying out of nowhere
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Hello,
I currently have a KS220M installed for my kitchen. Everything work no problem but for no reason, it has started to stop working. What I mean is I trigger it either from the motion sensor, the physical button or the app and the light doesn't come on. Sometime, I saw it kind of flash and this morning it simply shutdown. When this happen, any action doesn't turn on the light even if the device/app show it has light at 100%. I found out that if I press reset on the switch, the light come back on and work for a while.
Did anyone had the same problem?
Thank you
It seems like you pressed the Restart button instead of the Reset, can you verify it? The reset button is on the left and it should be pressed for at least 5s (soft reset) to work.
Try to perform a factory reset on the KS220M and reconfigure it. Monitor if the problem still exists.
How to Factory Reset KS220M: Press and hold for about 10 seconds until the LED blinks amber rapidly to factory reset the dimmer switch.
What's LED status of the switch when it hangs? Can you hear a click sound when switching on and off?
