@koshak 

You may share more details about your concerns, it will increase the chance to receive better answers from other community users or TP-Link support team.

If you have trouble resetting your Tapo camera, this instruction might help. How to reset my Tapo camera

Kind remind: To protect your personal privacy, it is recommended to remove the product serial number and Mac information from this post. If necessary, you can submit such details separately to the official support team through alternative channels.