299
Votes

Manually deleting video from SD card

 
299
Votes

Manually deleting video from SD card

304 Reply
RE:Manually deleting video from SD card
Tuesday
This is a must moving forward. I covered two properties with Tapo cameras and would not have invested in this if I would have known you couldn’t delete unwarned and wasted clips from the SD card
#315
Options
Re:Manually deleting video from SD card
Friday

  @Solla-topee I would also really appreciate this functionality.

 

Clearly this was a decision to make cloud recording more appealing, as the implementation is trivial, however consider that there are many customers like me that will not consider buying TP Link in the future due to such decisions.

 

Thank you.

#316
Options
RE:Manually deleting video from SD card
Friday - last edited Friday

Raised this with TP-link directly this morning, and (somewhat unexpectedly!) got a reply. 

"Thank you for sharing your feedback with us and for being a TP-Link user. We sincerely apologise for the inconvenience you have experienced, and we fully understand your frustration.

Regarding the issue of not being able to delete individual videos from the camera’s SD card, we want to assure you that this feedback has been noted. Our product team is actively evaluating the feasibility of this feature. Please rest assured that it is not our intention to restrict functionality in order to encourage use of paid services, our goal is always to provide users with the most reliable, secure, and convenient experience possible.

Your comments are very valuable to us, and we have already passed them on to the relevant teams for further review and improvement.

Thank you again for your support and for bringing this matter to our attention. We will continue to work hard to improve our products and your overall experience."

 

Full marks to TP-Link for responding. Now we need to see some action cheeky

#317
Options
RE:Manually deleting video from SD card
Friday
Allow manual deletion of individual recordings within the app. Only a very few need to be saved. Easier to delete them before download than after.
#318
Options