Smart Bulb Tapo L535(E/B) | Constant Disconnect and Reconnect from WiFi
I just received 8 of these new bulbs and am having a very difficult time keeping them responding via Apple Home or the Tapo App. They either react very slowly or will say "no response".
I have mostly idevice homekit switches and excellent wifi coverage. Everything else in the house responds instantly.
I have been going through all of my network setting trying to figure out what is happening with no luck. All of the bulbs will just randomly change to "no response" and then eventually re-appear. I can watch them come in and out of existence using the "Discovery" app on the iphone. This is an mDNS scanner. The bulbs will show up in matter and then disappear. Many times when they disappear they will also not be controllable via the Tapo app.
Is this a known issue? These are the only matter devices I have. Everything else is homekit certified.
I have gone through every sort of troubleshooting imaginable and the bulbs are still randomly not responding. I am very experienced with networking and IoT devices. I can see the bulbs connected to my Netgear WAC510 access points with good signal. They are on a 2.4GHz only SSID with the rest of my IoT devices. This SSID is part of my normal LAN network and not segregated. My setup has been working flawlessly with over a dozen other Homekit devices for years. My Apple Hub is a brand new AppleTV 4k Ethernet.
I am looking at my Netgear Insight logs and the L535 Bulbs are constantly disconnecting and reconnecting to different Wireless Access Points. I see the mac address move from the nearest base station with a good signal to a base station further away with a poor signal. The logs are full of disconnect and re-connect notices multiple times per minute. I assume this is why my Apple Home app just shows them all randomly going No Response and then back online.
I have three wireless access points to cover my entire house and garage. According to the logs it appears the light bulbs cannot pick where to stay connected to.
Although I had tuned my access point power levels to ensure I do not have too much signal overlap in my house, I decided to change each access point to full power to see if the Tapo devices would stay stuck to a base station better. There was a definite improvement in response time once I increased all the radios to full power. The Tapo devices will still randomly show "no response" but they will work within 5 - 20 seconds if I wait in the home app. The Netgear Insight logs still show the Tapo bulbs disconnecting and reconnecting several times a minute for no apparent reason. I will see an RSSI of -57 and the bulb will disconnect and reconnect over and over again. This is happening even with signal strengths better than -50.
It seems to me like there might be a firmware issue with these bulbs in an environment with multiple access points all broadcasting the same SSIDs. The bulbs need to be a little more "sticky". As far as I can tell the bulb is initiating the disconnect and reconnect from WiFi for no apparent reason. I assume this problem would not exist in a house with only one wireless access point.
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I have the same problems with my newly bought L535 bulbs. Some are loosing connection and others cannot be turned off, they stay with a dimmed yellow light. No problem with my WIZ bulbs. That's really disappointing.
Are there any updates comming soon?
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What router are you using? Please share your network topology here.
Is your L535E connected to Apple Home? Which Apple Matter controller do you use?
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Here is my update,
The beta firmware update solves the problems I reported days ago.
Wayne was helpful
Now, why customers have to run beta firmware in our networks? Not a situation I am confortable with.
When is going to be an official firmware update because I have to make buying decisions.
I bought the L535 because of the matter logo.
Please consider what you are doing to matter adoption and your brand.
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Someone was wondering if it was about multiple aps. It is not. The disconnects happen with just one ap
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@cwagz I have exactly the same issue. I bought 2 of them, one just keep disconnected...
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I also need the new firmware.
I have 26 Tapo L530 Bulbs that all went offline at once and nothing is bringing them back.
Using DECO PX50 Mesh with One PX50 setup as a Wi-Fi router.
All bulbs and IOT had been working for months and this last week the Tapo L530 Bulbs started going offline.
Rebooted the the entire DECO Mesh Systemsystem and now all of the 26 Tapo L530 Bulbs are offline.
WIFI is working fine for all other devices.
Bulbs and Deco PX50s all on latest FW.
Please help!
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TP_FAN369 wrote
I also need the new firmware.
I have 26 Tapo L530 Bulbs that all went offline at once and nothing is bringing them back.
Using DECO PX50 Mesh with One PX50 setup as a Wi-Fi router.
All bulbs and IOT had been working for months and this last week the Tapo L530 Bulbs started going offline.
Rebooted the the entire DECO Mesh Systemsystem and now all of the 26 Tapo L530 Bulbs are offline.
WIFI is working fine for all other devices.
Bulbs and Deco PX50s all on latest FW.
Please help!
This thread is about Tapo L535, not L530. Please open a new thread and include more detailed information of your case.
For example, are the smart bulbs still connected to WiFi when they show offline? Do you see them on router's client list?
How many smart devices are connected to the IOT network?
What's the firmware version of your Deco and the L530?
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I also have this issue with my three L535E light bulbs
can you have me to fix this problem
thank you
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Same problem here. I have 4 bulbs and they disconnect after 3 or 4 days and don't reconnect anymore. I have to remove them and add them again with the Tapo app and the cycle repeats.
L535
Hardware Version: 3.0
Firmware Version: 1.1.5 Build 240328 Rel.194528
Router is a Huawei EG8145X6-10. But the bulbs connect to it through two tpPLC access points (TL-PA7017 4.0, TL-WPA7517 2.0, TL-WPA7517 1.0)
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