KE100 - Grinding noise on close after latest software update
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I updated to the latest firmware the other day after receiving a notification to do so. Since then, both KE100's make a grinding noise when closing the valve after heating to the desired temperature. On the previous version of firmware this did not happen, the closing (and opening) noise was the normal electronic hum sound.
Note: I've tried recalibrating and the grinding noise when closing persists on both units.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, so i did the same and no grinding when actuator not fitted to valve, good the same, but i think the damage may already be done to the actuator drive as when its trying to press the valve pin in under pressure the drive is not working correctly to close?
back to TP
- Copy Link
- Report Inappropriate Content
Still no information from TP-Link?
Is damage being done? To the actuators, to the valve on the radiators?
Can TP-Link please at least tell us if they are investigating, or are they burying their heads in the sand? If the latter, can I get a refund on my 10 valves please as I cannot afford to employ a plumber to fix more damaged radiator valves.
- Copy Link
- Report Inappropriate Content
Hello everyone!
02/04/2024 Update
Relevant optimization has been rolled out in firmware 2.8.0, which is on stage release.
If your device hasn't received this new version and you would like to get early access to it, please reach out by sending a private message to @Wayne-TP with the following format '[Forum ID 652986] KE100 Grinding Noise +Device's Mac address'.
The following information is needed for sending firmware.
1) Device's Mac address.
2) Your TP-Link ID (email) to which the KE100 is linked.
- Copy Link
- Report Inappropriate Content
@Wayne-TP [Forum ID 652986] KE100 Grinding Noise mac1, mac2, mac3,... ecc?
Than i have to write the account id in message?
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hello, thanks for the quick feedback.
Do you know if the current problem may cause damages to the heads or radiators?
Or is it safe to wait until the public release of new firmware.
And in this case, when could we expect it?
Thank you
- Copy Link
- Report Inappropriate Content
@Wayne-TP I have't received anything
- Copy Link
- Report Inappropriate Content
@Wayne-TP nothing changed for me either.
- Copy Link
- Report Inappropriate Content
so what exactly is going on here
Post no 14 is showing as an accepted solution with a star
I certainly dont have an accepted solution so do you other guys have an accepted solution?
- Copy Link
- Report Inappropriate Content
@butty no
- Copy Link
- Report Inappropriate Content
Information
Helpful: 12
Views: 4323
Replies: 44
Voters 2
