Cams not view outside the local network

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Cams not view outside the local network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Aldo22

2024-02-13 01:58:45

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Registered: 2024-02-13

Cams not view outside the local network

2024-02-13 01:58:45

Model: Tapo C200 Tapo C100

Hardware Version: V3

Firmware Version: 1.3.11 b 23115 rel 85400n 5553

Hello in my network have 4 cameras c100 c200 and c310, with my iphone connect to wifi and all works fine, but with external data plan not connect video, in my dashboard the 4 cams view and all enabled. But connect to video not works and icons not enabled.

Another cams from different brand works fine (chinese).

Please help me.

1 Reply

Wayne-TP

2024-02-20 01:28:08

Posts: 3376

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Registered: 2020-06-23

Re:Cams not view outside the local network

2024-02-20 01:28:08

@Aldo22

From the picture, it looks like you have a weak mobile phone signal, which is most likely causing camera livestream fails to load. Try switching to a different network (a non-home WiFi) and check if that makes any difference.

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Cams not view outside the local network

Cams not view outside the local network

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