Troubleshooting: Tapo Robot Vacuum Not Emptying When Connected To Dock

Troubleshooting: Tapo Robot Vacuum Not Emptying When Connected To Dock

Troubleshooting: Tapo Robot Vacuum Not Emptying When Connected To Dock
Troubleshooting: Tapo Robot Vacuum Not Emptying When Connected To Dock
2024-03-08 08:04:10 - last edited 2024-05-08 08:07:16
Hardware Version:
Firmware Version:

Tapo Robot Vacuum Not Emptying When Connected To Dock

 

Troubleshooting Guide

 

This Article Applies To

Tapo RV10 Plus

Tapo RV20 Plus

Tapo RV20 Mop Plus

Tapo RV30 Plus

Tapo RV30C Plus

 

<The models equipped with a smart auto-empty dock.>

 

 

Phenomenon Description

 

Models of robot vacuums that come with an auto-empty dock, support auto-emptying and manual emptying via the app. If the device fails to execute the emptying task, you should first determine which component isn't functioning.

 

  • It's essential to understand that auto-emptying only activates after the device has accumulated over 30 minutes of cleaning time.
  • The emptying operation, whether auto-emptying or manual emptying, cannot exceed three times within a ten-minute timeframe.

 

Note: Avoid facing the empty dock directly to the sun or incandescent light (mainly the front side)

 

 

 

Troubleshooting Tips

 

Auto-Emptying Manual Emptying via App
  1. Check whether the Auto-Empty feature is turned on. Tapo App ->Vacuum Tab ->Device's Settings ->Emptying Settings.
  2. Ensure that the robot vacuum has completed a cleaning task lasting more than 30 minutes.
  3. Try to initiate dust collection manually in Tapo App

Initiate dust collection in local WiFi

Make sure your phone is connected to the local Wi-Fi network when attempting to perform the emptying operation, to avoid potential failure due to the robot vacuum losing connection to the cloud.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Try out the following steps if your robot vacuum refuses to empty itself even with the App control.

1. Keep the robot vacuum connected to the dock

2. Power off the empty dock for 1-2 minutes

3. Restart robot vacuum with its side switch.

4. Power on the empty dock

5. Now, try to empty the dustbin again in Tapo App

 

 

What if the above suggestion doesn't help?

>>Contact local TP-Link support for assistance with the following information.

  1. Device Model, hardware, and firmware version.
  2. SN Number (Serial Number), device's Mac address.
  3. Problem Phenomenon. (Auto-empty failure, manual empty failure, or both?)
  4. Troubleshooting steps you have tried. (If there are some steps in this post that you haven’t tried, please list them.)
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Re:Troubleshooting: Tapo Robot Vacuum Not Emptying When Connected To Dock
2024-04-16 07:41:08

  @Wayne-TP 

Thanks for sharing this troubleshooting guide! It's frustrating when our gadgets don't work as expected, but having steps to troubleshoot can really save the day. I'll definitely keep this in mind if I encounter any issues with my Tapo robot vacuum.

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Re:Troubleshooting: Tapo Robot Vacuum Not Emptying When Connected To Dock
2024-04-17 02:40:05

  @GraceYee 

 

Thank you for your feedback and support! We love it when our content actually helps people.

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Re:Troubleshooting: Tapo Robot Vacuum Not Emptying When Connected To Dock
2024-05-05 09:10:56
Hi, i have the same problem, and the fix from Tplink doesn t work. My experience: the position from the vacuumstation is very important. It worked for me changing to a darker roomposition!!! Crazy fixing :)
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#4
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Re:Troubleshooting: Tapo Robot Vacuum Not Emptying When Connected To Dock
2024-05-07 17:47:41

  @Wayne-TP 

my rv30 doesn't empty, I get a message saying that the vacuum is not responding and to check this.

everything else works fine, he always responds to the app but even manually asking to empty with the app doesn't work. He's been in use for two weeks and I think has emptied automatically just once.

i tried the steps mentioned here but they do not help.

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Re:Troubleshooting: Tapo Robot Vacuum Not Emptying When Connected To Dock
2024-05-08 08:10:35

  @YavannieNelde 

 

Is your unit in a room with sunlight? Try closing the curtains or testing the emptying function at night. If there is no change, please contact local technical support for further confirmation.

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