This Article Applies To

Tapo RV10 Plus

Tapo RV20 Plus

Tapo RV20 Mop Plus

Tapo RV30 Plus

Tapo RV30C Plus

 

<The models equipped with a smart auto-empty dock.>

 

 

Phenomenon Description

 

Models of robot vacuums that come with an auto-empty dock, support auto-emptying and manual emptying via the app. If the device fails to execute the emptying task, you should first determine which component isn't functioning.

 

• It's essential to understand that auto-emptying only activates after the device has accumulated over 30 minutes of cleaning time. The accumulated cleaning time will be reset after the emptying operation.
• The emptying operation, whether auto-emptying or manual emptying, cannot exceed three times within a ten-minute timeframe.
• Auto-emptying will be disabled during the Do Not Disturb mode.
   

 

Note: Avoid facing the empty dock directly to the sun or incandescent light (mainly the front side)

 

 

 

Troubleshooting Tips

 

Auto-Emptying	Manual Emptying via App
Check whether the Auto-Empty feature is turned on. Tapo App ->Vacuum Tab ->Device's Settings ->Emptying Settings. Ensure that the robot vacuum has completed a cleaning task lasting more than 30 minutes. Try to initiate dust collection manually in Tapo App	Initiate dust collection in local WiFi.  Make sure your phone is connected to the local Wi-Fi network when attempting to perform the emptying operation, to avoid potential failure due to the robot vacuum losing connection to the cloud.

 

 

Try out the following steps if your robot vacuum refuses to empty itself even with the App control.

1. Avoid facing the empty dock directly to the sun or incandescent light: Turn off all lighting in the room. Close the curtains in the room if it is daytime.

2. Keep the robot vacuum connected to the dock

3. Power off the empty dock for 1-2 minutes

4. Restart robot vacuum with its side switch.

5. Power on the empty dock

6. Now, try to empty the dustbin again in Tapo App

 

 

What if the above suggestion doesn't help?

>>Contact local TP-Link support for assistance with the following information.

1. Device Model, hardware, and firmware version.
2. SN Number (Serial Number), device's Mac address.
3. Problem Phenomenon. (Auto-empty failure, manual empty failure, or both?)
4. Troubleshooting steps you have tried. (If there are some steps in this post that you haven’t tried, please list them.)