Vacuum cleaner making rounds without any obstacles

Vacuum cleaner making rounds without any obstacles

Vacuum cleaner making rounds without any obstacles
Vacuum cleaner making rounds without any obstacles
2024-04-21 16:56:26 - last edited 2024-04-21 16:57:50
Model: Tapo RV20 Plus  
Hardware Version: V1
Firmware Version: 1.1.3

Hi,

 

Since a few months we have the vacuum cleaner. Since the last app update, and maybe a firmware update, our vacuum cleaner is turning rounds at some places. The floor is clean and has obstacles where it turns round.

 

What we have done:
- Cleaned the sensor in front

- Both wheels can rotate. The vacuum cleaner is also making straight pieces

- Power off / on

 

Does anyone know what we can do about this?

 

Kind regards,

Rémon Remmers

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#1
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4 Reply
Re:Vacuum cleaner making rounds without any obstacles
2024-04-23 08:13:09

  @Reymez95 

 

Can you share a video here? (YouTube/cloud drive link) 

 

Where does the robot vacuum often turn rounds? Can you provide pictures of these locations?

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#2
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Re:Vacuum cleaner making rounds without any obstacles
2024-04-23 17:41:48

  @Wayne-TP 

 

Hi,

 

This is the cleaning overview:

 

 

 

These are the rounds did it make:

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#4
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Re:Vacuum cleaner making rounds without any obstacles
2024-04-24 07:02:26

  @Reymez95 

 

We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box later and confirm.

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#5
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Re:Vacuum cleaner making rounds without any obstacles
a week ago

  @Reymez95 

Hello, problem solved. Read my last topic.

My story: https://community.tp-link.com/en/smart-home/stories/detail/502260?utm_source=Subscription&utm_medium=email T100 X5 T310 X1 T110 X1 P100 X6 L510 X1 L610 X3 TC70 X3 H100 X1 S200B X1 RV20 Mop
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#6
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