Official Release Enable Two-Factor Authentication (2FA) for Deco APP
Official Release Enable Two-Factor Authentication (2FA) for Deco APP
Over the past few days, some users have received a push notification in the Deco APP prompting to enable Two-Step Verification. Just as you have expected, Deco APP will support Two-Factor Authentication (2FA) soon, which offers a number of benefits over conventional login techniques. It greatly enhances the overall security of user accounts by adding a layer of protection to reduce the possibility of password breaches.
Later in this post, more details will be discussed about Two-Step Verification in the Deco APP.
How can I receive the prompting notification of Two-Step Verification?
Currently, a select group of Deco users will receive the notification first, then it will be rolled out gradually to all users.
So simply ensure that both your Deco APP version and the product firmware are up-to-date, and then wait for the forthcoming good news.
How to Turn on/off Two-Step Verification？
Please go to "三"→ "View Account" → "Login Security" to find the new Two-Factor Settings. After first enabling the feature, you will then be asked to verify your email address and confirm your trusted device.
For step-by-step instruction, please refer to How to turn on Two-Factor Authentication (2FA) in Deco app
Two Methods for Receiving Authentication Codes
After enabling two-factor authentication, you will be asked to provide a 6-digit code whenever you log in from a new or untrusted device through,
- Deco App Notification Delivered to Trusted Devices
- Email Notification with Code
Frequently Asked Questions
Q1. What should I do if I didn’t receive the code in the Deco app?
1) Enable Notification permission for Deco APP on App Settings->Notifications page.
2) Tap ‘Resend’ to resend verification code.
3) Ensure sure your phone is connected to the internet.
4) Ensure that your Deco APP is up to date and is able to receive other notifications.
5) Tap ‘Did not receive a code?’ on the bottom > Receive Code via Email> tap Send Code
Q2. What should I do if I don’t receive the code via email?
1) Check your Spam or Junk folder.
2) Ensure that you are using the correct email account. Go to Deco APP→Tap "三"→ "View Account" to verify the email address.
3) Add TP-Link email address ' no-reply@email.tp-link.com ' into Whitelisted email senders or Safe Senders as this FAQ
4) Ensure your phone is connected to the internet and your Deco App is up to date.
Feedback
Please feel free to comment below if you have any other questions.
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I have now uninstalled the app and reinstalled it. 2FA now appears. After closing the app and opening it again, nothing is displayed again and 2FA settings have disappeared. This is clearly a faulty app.
It's slowly no longer funny with Tp Link. I can overlook a few things: for example, the Deco are far behind other manufacturers when it comes to functions that other routers have been able to do for years, but the Decos haven't. As far as standard network functions are concerned. But not when it comes to security. Does 2FA work or not? Am I now locked out of my own account if I change my smartphone? Or does 2FA not work anyway?
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Hi,
The beta APP which has improved the 2FA disappearing issue on Android 3.7.54, is ready now.
If you happen to experience a similar issue and need a fix at once, please install the beta app-3.7.55 first- Deco APP_3.7.55 .
If the 2FA has been enabled before, you can still receive a verification code on 3.7.54, but you can no longer disable/enable the 2FA feature on the Deco APP.
The next official APP version has also improved this issue and is in the release process now. Users might be able to detect this version in the Google Play Store in the next few weeks.
Thank you very much and best regards.
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@David-TP Sent...nice to see a fix in progress
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@David-TP Got the new update on monday, it's fixed now
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@David-TP Thanks And When Received M4 V2 Stable Version And Deco X10 Why Did not have Eco Mode and OFDMA.
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@David-TP I have lost access to my two-step verification device which was set up as my 2FA for push notifications to get into the Deco app.
I am unable to login at all due to this and there is no option to reset via email (only one device was set up as 2FA, not secondary for email). How can I remedy this?
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Hi, Thank you very much for your feedback.
I think you could try to select “Didn’t receive a code?”, and then click on “Send Code” to receive the code via email. Then the verification code will be sent to your TP-Link email ID for the Deco system.
Wait for your reply and best regards.
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I think I am experiencing a similar problem.
I am replacing my old android phone by a new one. The Deco app (version 3.8.49) runs on both devices.
My LAN configuration is based on three DECO M9plus:
M9Plus(1.0) 1.6.4 Build 20240719 Rel. 40539
2FA is enabled.
My old phone is defined as a trusted device in Deco and I have no issue connecting.
On the new phone (not trusted), when I run Deco and try to connect by entering the password, I receive an email with a Deco account verification code (6 digits), but the Deco app does not prompt me for a verification code. It just displays "impossible to connect" (in French: "impossible de se connecter").
I have tried disabling 2FA (from the old device), but it does not accept the password at that level (yet this password allows me to connect to the Deco app and also to the web interface).
Is there any workaround solution?
Thanks
++++++++++
update:
Uninstalling/installing Deco app on the new device has solved my problem: I get the screen to enter the 6 digits code now and am able to connect. The new device is now trusted too.
The issue was maybe due to the fact Deco app was installed on the new device via Smartswitch tool (Samsung).
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