Rv20 mop plus strange turns and spin around
Rv20 mop plus strange turns and spin around
Hour robot vacuum cleaner, which we've had for almost 2 months, has started to make strange turns and spin around sometimes without any obstacles in its way. And it doesn't move in straight lines like it used to. We have cleaned all the sensors and brushes, and we have also tried reinstalling the vacuum cleaner.
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I don't have a picture of how it used to operate, unfortunately, but it used to move in a grid pattern. The device updates automatically.
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What material is the flooring in your home? Is this area pictured below the same material flooring?
Is the machine mopping or vacuuming in the cleaning report diagram you provided above? Please try removing the mop cloth mount and let the machine only do the vacuuming task and see if something similar happens again.
May I know which country are you located?
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I have wooden floors throughout the house. The area in the picture has the same material everywhere. I usually don't use a mop on it, so what's in the picture is without a mop. I am in Sweden.
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We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box later and confirm.
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Hello! I think I have the same issue: the vacuum spins around and never returns to its dock even after hard reset. Has the issue been solved?
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Check the map and observe if there is any offset that prevents the robot from returning to the dock? If that's the case, use the map backup&restore feature to restore the correct map.
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hi there, I'm facing similar issues as the others above (device spinning in unobstructed areas. No changes in my home configuration. It used to only take 1hr ++ so clean however now it takes double the duration which includes charging and continuing the job. Is there a fix already?
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What does the cleaning report look like? Has the map shifted when compared to the actual layout?
Please check what's the current firmware version of your device?
Does this happen every time you clean, or just frequently? What about when performing zone cleaning?
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The map was the same when I initially bought it first many months back. No change in map. The only change was the movement of the vacuum. Only straight lines on the edges of the map. But circular movements on all the inner.
is there a way to revert the firmware?
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