@Wayne-TP 

The thing is that based on the online documentation TP states that you can create a camera account and connect to it.

And that is what i needed to do. Now i bought this unit and i can n ot make the use i intended to.

And as you can see the port/service is open and even allows login, just i do not have the credentials.... maybe i need to "test" the auth settings to try to.

As costumer i feel this is not acceptable; we buy a device and should be able to use it as we want.

You can mention battery usage or any other aspect, that makes it even worse because your advertised 300/150/**** days are based in a un realistic use case.

But for me that is not the worse.

Is really i can not access the camera streaming as i should be able to.

  @Wayne-TP 

Hello again

Sorry for the delayed reply, just too much stuiff.

So, here is the link where you can see that is possible to create a camera account:

https://www.tapo.com/en/faq/76/

"(...)

How to create or change the camera account on the Tapo app

  @unhuzpt I bought c425 for the same reason. Able to connect via rtsp and now after an fw upgrade unknowingly wipe out this feature.

There's also reason why I didn't choose an AC powered cam because my current cam position currently doesn't have an AC!

unhuzpt wrote

Hello

 

Even after reading some threads in this forum i can not help to come to the conclusion that you must take actions and react to clients on the issues raised for this device.

I have bought a C425 camera for 2 main reasons, battery operated and able to create a camera account to then use it as best fits me.

After installing it it does not comply with what is expected and even written in the product manuals/FAQ.

 

So... i want to have direct access to RTSP on it and i can not because i have no way to set a camera account.

Now, i have a micro sd inserted, does this impact inm any way? I have other cameras from you and is does not change anything and i can setup as i need.

 

Can you please tell me how to setup the camera account or what is the default user/pass for it?

 

  @unhuzpt  i bought C425 for the same reason only to find out that RTSP was phased out only after purchasing it. It doesn't.make sense that TP Link took the liberty of restricting such usage only after  it was launched. Clearly this was an after thought . Please let the customers decide for themselves how to use the camera as best fit. I even bought the solar panels to address this issue of battery drainage.i feel cheated. Ridiculuous

@Wayne-TP  @Solla-topee

So i thing we getting things going to work in a constructive way with TP-Link to address many costumers concerns and frustration.

We are here in the community forum, and would like to have feedback and support form the brand.

I believe this issue is easy to solve and would make an important step on the direction of costumer satisfaction and brand value.

Can we get feedback and support form the brand?

  @Wayne-TP The whole reason for my purchase was that the camera supported RTSP. So, the documentation is wrong online. Is this going to be brought back in a new firmware upgrade? 

  @Wayne-TP so we have provided you the evidence that C425 was launched with RTSP as advertised feature. what's TPlink going to do next?

I too recently bought the C425 expecting RTSP to work as it does really well with my other Tapo cameras (which I love - worked without a problem for over a year)

I was going to buy a solar panel for this and stream from the bottom of my garden - even if I had to charge once a week I wouldn't mind ... but that is MY choice and not TP-LINK to take away.

Ah well - you've lost a sale of a solar panel and I'll look elsewhere from now on for my cameras - I can't trust a company that removes such essential functionality.