Tapo C425 - Why is this with RTSP ?!?

Tapo C425 - Why is this with RTSP ?!?

24 Reply
Re:Tapo C425 - Why is this with RTSP ?!?
2024-09-14 15:46:26

  @Wayne-TP 

  2  
  2  
#22
Options
Re:Tapo C425 - Why is this with RTSP ?!?
2024-09-20 00:48:32

  @Wayne-TP This is called "bait and switch" and I will be using that phrase in my online reviews. This camera will be returned to Amazon and I will be rethinking my usage of my 3 other TP Link cameras. If your company's strategy is to sell products based on features that you intend to remove in future firmware versions how can any of us trust any product you sell? 

  0  
  0  
#23
Options
Re:Tapo C425 - Why is this with RTSP ?!?
2024-10-03 01:40:20

I have 6 Tapo Cameras and just purchased the 7th - TC82 wireless battery camera. The Create account is not available in advanced settings, which allows you to enable RTSP, ONVIF etc... This changes everything, I specifically bought this camera to use RTSP.

 

Why would TP Link disable this instead of simply giving the option with a warning about high battery consumption. Its not enabled by default and obviously those of us that use it are clearly aware of higher battery usage.

 

TP Link, update your firmware to give us this option!

  1  
  1  
#24
Options
Re:Tapo C425 - Why is this with RTSP ?!?
a week ago

I am joining this thread to raise my concerns as well. 

 

I purchased the C425 earlier this year with the RSTP working for many months.  I used it with ispy where at least I know when the camera is activated, I can see the RTSP stream and record it locally.  I accepted that limitation as it was still useful in my use-case.  But and then suddenly, the new FW pushed onto the camera removed that capability.  No where in the release notes does it say it removes the RTSP function.  Reaching out to tech support was no help, they just say "sorry".. but that's it.  They should have provided options for customers to choose.. not impose a unilateral decision to remove the functionality.   

 

This is just poor customer service.  Its like buying a car, and removing the radio funciton after you take it in for a service.. saying the radio drains too much battery, therefore, you can't use it.

 

I am furious about this, that, not only TAPO was not upfront about the FW upgrade and what it entails, but secondly, they leave the customer holding the bag now with a camera that doesn't meet customers needs.  This wasn't a cheap camera! 

 

 

 

  0  
  0  
#25
Options