TP-link has a big problem

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TP-link has a big problem

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TP-link has a big problem
TP-link has a big problem
2024-05-26 09:14:54 - last edited 2024-05-29 10:02:44
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.3.9 Build 231024

This problem applies to every TP-link product I have. Because of poor internet connectivity I have gone to Starlink. They all recognize Starlink Wi-Fi (6) but when it comes to pairing the "correct" password isn't recognized. Every other smart product I have doesn't have this problem. I notice that in all the other forums,  TP-link is blaming the Starlink router. I think not. In not sure if it's hardware or Firmware but TP-link needs to own up and sort it.        

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#1
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2 Accepted Solutions
Re:TP-link has a big problem-Solution
2024-05-28 09:46:31 - last edited 2024-05-29 10:02:44

  @Modougall 

 

If the wireless encryption is set to WPA3 only, change it to WPA2+WPA3 Mixed, or WPA2 only. If it is already on WPA2+WPA3 Mixed, change it to WPA2 for a try. 

 

Can you share a screenshot of the error? Please clarify which (type) device is getting this error. Do all types of devices report the same error?

 

What's the length and combination of the WiFi password? Any special character in the SSID?

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Re:TP-link has a big problem-Solution
2024-05-29 10:10:14 - last edited 2024-05-29 10:10:41

  @Wayne-TP Problem fixed but not sure how. Set up a TP-link / Deco X80 mesh gateway bypassing the Starlink router.yes 

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Re:TP-link has a big problem
2024-05-27 08:44:26

  @Modougall 

 

What error did you receive?

 

  • Check if the WiFi's wireless encryption is set to WPA3, not every Tapo device supports WPA3.
  • If there is only one SSID (dual-band WiFi), try to separate a 2.4GHz WiFi for the smart devices. 

 

 

More tips for Tapo device configuration failure.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:TP-link has a big problem
2024-05-27 09:43:09

  @Wayne-TP I have split the 5 & 2.4 GHz networks. The Starlink WiFi router is supports both WPA2 and WPA3 security protocols. I made sure any VPN's were shut down. The error that comes up after a long wait for attempted pairing is "Check Your Password is Correct". The smart bulbs I have are over five years old and I was wondering if they were no longer getting firmware updates so today I bought two new Tapo L530B bulbs. No joy. angry 

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Re:TP-link has a big problem-Solution
2024-05-28 09:46:31 - last edited 2024-05-29 10:02:44

  @Modougall 

 

If the wireless encryption is set to WPA3 only, change it to WPA2+WPA3 Mixed, or WPA2 only. If it is already on WPA2+WPA3 Mixed, change it to WPA2 for a try. 

 

Can you share a screenshot of the error? Please clarify which (type) device is getting this error. Do all types of devices report the same error?

 

What's the length and combination of the WiFi password? Any special character in the SSID?

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#4
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Re:TP-link has a big problem-Solution
2024-05-29 10:10:14 - last edited 2024-05-29 10:10:41

  @Wayne-TP Problem fixed but not sure how. Set up a TP-link / Deco X80 mesh gateway bypassing the Starlink router.yes 

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#5
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