Kasa HS200, HS220 and HS203 loses connectivity to TPLINK Cloud

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Kasa HS200, HS220 and HS203 loses connectivity to TPLINK Cloud

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Kasa HS200, HS220 and HS203 loses connectivity to TPLINK Cloud
Kasa HS200, HS220 and HS203 loses connectivity to TPLINK Cloud
2024-06-09 16:53:09 - last edited 2024-06-10 17:49:19
Model: HS200   HS210   HS220  
Hardware Version:
Firmware Version: latest

I changed the settings of my WIFI at home since my Docker was starting to takes address in the same range as the IOT VLAN network. Moved from 192.168.110.X to 10.110.110.X, everything went well and devices took the new addresses correctly.

 

The IOT VLAN has access to Internet but no access to the other VLAN. However my HOME VLAN has full access to ALL VLANS so it should not be an issue. I can always ping the KASA devices and they respond accordingly.

 

Everything was working well until I realized that my HS200, HS210, HS220 are all losing connectivity to the tplink cloud after 5-10 minutes. 

 

I also have two PLUGS HS103 and they are working well without losing connectivity in the same IOT VLANS as my disconnecting WALL switches.

 

------ UPDATE ------

 

Just noticed something worth telling you: I tried cutting internet access just for the heck of it. Everything was almost working except three HS220 of 4. Those not working are v2 on fw 1.0.8 which has not been updated. v3 is still working without internet access. Funny things, when I put it back on (the Internet) everything seems stable up and running (switches stays up, accessible).

 

------ UPDATE 2 ------

 

Three hours later, everything still working :D

 

------ UPDATE 3 -------

 

Sorry, the UPDATE 2 was not working. The three HS220 was still not functioning even if they were appearing online. As soon as I tried to turn ON / OFF remotely, they became unavailable and are still like thatl. I have to reset them if I want some functionality. Maybe it was the latest firmware update, I did an update on them couple days ago.

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#1
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6 Reply
Re:Kasa HS200, HS220 and HS203 loses connectivity to TPLINK Cloud
2024-06-12 11:31:12

  @Drynish 

 

Firmware shouldn't be the problem as the 1.0.8 for HS220 2.0 was released back in 2021.

 

Any changes on the led indicator when they became unavailable? 

 

Did you factory reset (hold down reset button for over 10s) the switch, or soft reset? What if you restarting the switch, any changes?

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Re:Kasa HS200, HS220 and HS203 loses connectivity to TPLINK Cloud
2024-06-12 11:40:43 - last edited 2024-06-12 11:41:59

Wayne-TP wrote

@Drynish 

 

Firmware shouldn't be the problem as the 1.0.8 for HS220 2.0 was released back in 2021.

 

Any changes on the led indicator when they became unavailable? 

 

Did you factory reset (hold down reset button for over 10s) the switch, or soft reset? What if you restarting the switch, any changes?

  @Wayne-TP 

 

No changes at all, they are not blinking.

 

Yes i did factory reset a couple of times since I changed wifi settings and didn't know what to do. If I reset, it works for couple of minutes and disconnects after 10 minutes. 
 

If i give you MAC address can you check what's going on with their registration?
 

Michel

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Re:Kasa HS200, HS220 and HS203 loses connectivity to TPLINK Cloud
2024-06-14 11:59:37

  @Drynish 

 

Sure, you may send the Mac address to me via PM.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Kasa HS200, HS220 and HS203 loses connectivity to TPLINK Cloud
2024-06-14 13:10:56 - last edited 2024-06-14 13:16:01

  @Drynish 

 

I've just sent them to you, just let me know if you need anything else.

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Re:Kasa HS200, HS220 and HS203 loses connectivity to TPLINK Cloud
2024-06-18 02:15:27

  @Drynish 

 

Unfortunately, nothing arrives. Please resent it.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Kasa HS200, HS220 and HS203 loses connectivity to TPLINK Cloud
2024-06-19 06:43:24 - last edited 2024-06-20 13:04:18

Oh I must have forgotten to press the send button, now it shows in my history ;)

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#7
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