Lost contact with KP400 smart plugs
After applying the latest firmware update, my two KP400 smart plugs are now greyed-out; all other plugs and switches are fine. Rebooting my router, unpowering and repowering the plugs, and rebooting my mobile device have not corrected the issue (upon repowering, the wifi light on the plugs initially flash red once, then green three or four times, and then turn a solid amber). Any suggestions as to what should be my next steps. Thanks !
.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
There was a cloud server fluctuation and the service has been restored. Please re-check the condition of your smart devices. Reload or force close and reload the app.
- Copy Link
- Report Inappropriate Content
@Wayne-TP - Thanks for confirming this. I'm pleased to report that everything appears to be working as it should.
- Copy Link
- Report Inappropriate Content
@CollieGuy - OK, this is weird. I factory reset one of the two plugs, restored the original names, and now both are accessible onscreen.
- Copy Link
- Report Inappropriate Content
@CollieGuy - And they're gone once again. 
- Copy Link
- Report Inappropriate Content
There was a cloud server fluctuation and the service has been restored. Please re-check the condition of your smart devices. Reload or force close and reload the app.
- Copy Link
- Report Inappropriate Content
@Wayne-TP - Thanks for confirming this. I'm pleased to report that everything appears to be working as it should.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 334
Replies: 5
Voters 0
No one has voted for it yet.