Rv20 mop error 7

Rv20 mop error 7

Rv20 mop error 7
Rv20 mop error 7
2024-08-09 16:38:49 - last edited 3 weeks ago
Model: Tapo RV20 Mop  
Hardware Version: V1
Firmware Version: 1.1.3 build 240103 Rel.150809

Just purchased this today and as soon as it starts to map it moves off the dock and turns it stops and I get a notification of error 7. The trouble shooter advice is for the previous model and is from 2022. It is a LiDAR error and keeps on happening, I have restarted several times as well as having done a factory reset. The firmware says it is up to date. A somewhat disappointing birthday gift.

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#1
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1 Accepted Solution
Re:Rv20 mop error 7-Solution
3 weeks ago - last edited 3 weeks ago

When the Tapo robot vacuum reports "Error 7: LiDAR Error", refer to the suggestions below.

1. Check whether there are foreign objects in the laser sensor.

2. Restart the robot vacuum by its side ON/OFF switch.

 

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2 Reply
Re:Rv20 mop error 7
2024-08-12 07:44:25

  @Cleanalot-48 

 

Thank you for your feedback. To help with this case, a specialist would like to follow it up through email, kindly check your inbox later and confirm. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Rv20 mop error 7-Solution
3 weeks ago - last edited 3 weeks ago

When the Tapo robot vacuum reports "Error 7: LiDAR Error", refer to the suggestions below.

1. Check whether there are foreign objects in the laser sensor.

2. Restart the robot vacuum by its side ON/OFF switch.

 

Related Articles

Voice Prompts for Issues (For LiDAR Navigation Robot Vacuum) ​​​​​​​

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#3
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