6
Votes

Email address/Login change

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6
Votes

Email address/Login change

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Email address/Login change
Email address/Login change
2024-08-31 05:51:39

Hi. 

 

I recently changed my email address & reached out to TP-Link Support to update my login details. I was told this wasn't possible & that I would need to create a new TP-Link ID, reset all my devices & bind them to the new account. I totally dread the thought of wiping 10 devices & starting from scratch! How could TP-Link not foresee users ever changing their email addresses?

 

Can the ability to update personal details please be added in the near future?

 

Thanks in advance.

   
   
#1
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6 Reply
Re:Email address/Login change
2024-10-24 11:37:54

  @Evvvvan 

TOTALLY agree!

Your email address is not tattooed on your neck for life!

This is a real pain - my email provider (virgin dot net since 1997!) is deleting all these 'free forever' emails.

 

#2
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Re:Email address/Login change
2024-12-12 00:25:33 - last edited 2024-12-12 00:29:16

It is also an issue with the paid for Virgin Media email addresses. Having the cost hiked up and then finding that they are applying annual inflation plus 4% to the already high (very high compared with new customers) charges is the reason I have finally started on the nuisance of changing email provider. This is enough of a waste of time without having to reconfigure the collection of smart devices and then having to change it in Alexa. What is so hard about changing the contents of a field or two in a database?  Come on Tapo!

#3
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Re:Email address/Login change
2024-12-23 18:10:22 - last edited 2024-12-23 18:14:37

@Evvvvan, @AJFH, @Philip3142, I agree with this.

 

TP-LINK, listen to your customer base and provide us with the ability to change our email address in our accounts. This is not rocket science, and in 2024 it's unbelievable that a simple feature request such as this has to be made.

 

Searching through your forums, there are many voices asking the same question. Imagine how many more there are that think it's absurd that you can't change your email address associated with your account. These people, and others like them simply go quietly into the night and into the arms of your competitors. Stop ignoring us and make the changes.

 

To anyone else who reads this thread, please upvote so it can garner attention.

#5
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Re:Email address/Login change
2024-12-26 12:21:24

  @Evvvvan i hope tapo can sort this problem as i have about ten devices to change. 🤞🤞

#6
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RE:Email address/Login change
2025-01-23 11:07:56
A
#7
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RE:Email address/Login change
2025-02-22 00:58:52
The same needs
#8
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