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Changing my email address on the App

  This repeated request has been merged into the main thread Email address/Login change. Please vote on the main thread.

 
0
Votes

Changing my email address on the App

  This repeated request has been merged into the main thread Email address/Login change. Please vote on the main thread.
Changing my email address on the App
Changing my email address on the App
2025-08-03 18:43:56 - last edited a week ago
Tags: #Tapo App #Two-Step Verification (2FA)

On my Android phone, I looked at my account information today and noticed that the email address I have there is no longer valid. Note: This is not the Google email address that I use to log into the app. I tried to change the email address, but it sends a 2FA code to the non-existent email address. I have 2FA set to send to the app, but that´s not happening. I also cannot find support on the app or the website for this purpose. Can someone explain the purpose / value of having that second email address and how I can get the 2FA code sent to the App instead of to the non-existent email address, so I can change it?

#1
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5 Reply
Re:Changing my email address on the App
2025-08-04 11:29:38

  @JBB0906 

Hi,
Typically, you can only log into a Tapo app with a TP-Link account, and you cannot change the email address of a TP-Link account.

 

If you want to manage your Tapo devices with another TP-Link account (the valid email address), please refer to the following steps.
  1. Log in to the Tapo app with the old TP-Link account (invalid email address), and remove the Tapo device from the Tapo app. Or press the reset button for 10 seconds on the Tapo device to perform a factory reset.


  2. Log out of the Tapo app. Then, refer to the instructions below to register a new TP-Link account with a valid email address.
      What is TP-Link ID, and how to create a TP-Link ID?

  3. Log in to the Tapo app with the new TP-Link account.


  4. Reconfigure the Tapo device to bind it to the new TP-Link account, and then manage the device with the new account.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
#2
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Re:Changing my email address on the App
2026-01-24 20:41:16

  @JBB0906 Ridiculaous that you cannot just change your email address.

#3
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Re:Changing my email address on the App
3 weeks ago

  @JBB0906 

 

How stupid that a  member of the Tapo/Kasa group can't change an email account in your system.  It's so easy to do but it seems that Tapo Smart really isn't!

#4
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Re:Changing my email address on the App
Sunday

  @JBB0906 

Yes, this is crazy that you can't rename the email address. Many reasons why someone might need to change their email address.

 

Join the 21st Century and modify your App, please!!

 

 

#5
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Re:Changing my email address on the App
Sunday

  @Solla-topee 

Really? Do this for dozens of devices? Plus all the corresponding customizations!!

 

Can't you just really become a "Smart" company and add the ability to change the email address to your App?

 

#6
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Helpful: 0

Views: 803

Replies: 5

Tags

Tapo App Two-Step Verification (2FA)
Related Request
 Email address/Login change
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