tp link tapo c425 not working battery charged but camera switches off when unplugged

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tp link tapo c425 not working battery charged but camera switches off when unplugged

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peteinindia

2024-09-22 09:11:28 - last edited 2024-10-09 06:02:32

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tp link tapo c425 not working battery charged but camera switches off when unplugged

2024-09-22 09:11:28 - last edited 2024-10-09 06:02:32

Model: Tapo C425

Hardware Version:

Firmware Version: 1.3.9

Hi have many tapo c425 which I love and mostly work well,
but 1 of mine shows it's fully charged when plugged in and works fine, but as soon as I unplug it the camera turns off and wont turn on again unless plugged in.

as the main use for this camera is the battery and wifi this is very annoying.
I've tried resetting it and firmware update all the usual things but still not working
can some one help me

Thanks

1 Accepted Solution

Wayne-TP

2024-09-23 11:00:29 - last edited 2024-10-09 06:02:32

Posts: 6905

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Re:tp link tapo c425 not working battery charged but camera switches off when unplugged-Solution

2024-09-23 11:00:29 - last edited 2024-10-09 06:02:32

@peteinindia

Possibly a hardware issue with the battery. Contact retailer or local TP-Link support to proceed with the warranty.

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tp link tapo c425 not working battery charged but camera switches off when unplugged

tp link tapo c425 not working battery charged but camera switches off when unplugged

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