tp link tapo c425 not working battery charged but camera switches off when unplugged

tp link tapo c425 not working battery charged but camera switches off when unplugged

tp link tapo c425 not working battery charged but camera switches off when unplugged
tp link tapo c425 not working battery charged but camera switches off when unplugged
2024-09-22 09:11:28 - last edited 3 weeks ago
Model: Tapo C425  
Hardware Version:
Firmware Version: 1.3.9

Hi have many  tapo c425  which I love and mostly work well,
but 1 of mine shows it's fully charged when plugged in and works fine, but as soon as I unplug it the camera turns off and wont turn on again unless plugged in.

as the main use for this camera is the battery and wifi this is very annoying.
I've tried resetting it and firmware update all the usual things but still not working
can some one help me 

Thanks
 

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#1
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1 Accepted Solution
Re:tp link tapo c425 not working battery charged but camera switches off when unplugged-Solution
2024-09-23 11:00:29 - last edited 3 weeks ago

  @peteinindia 

 

Possibly a hardware issue with the battery. Contact retailer or local TP-Link support to proceed with the warranty.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:tp link tapo c425 not working battery charged but camera switches off when unplugged-Solution
2024-09-23 11:00:29 - last edited 3 weeks ago

  @peteinindia 

 

Possibly a hardware issue with the battery. Contact retailer or local TP-Link support to proceed with the warranty.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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