Tapo Vacuum Robot RV30 firmware update is greyed out
I have Tapo Vacuum robot RV30, the current version of the Firmware is 1.0.0 and there are multiple update for that robot issued
When I try to update the robot using Tapo App from my mobile phone the Firmware update is dimmed and I an unable to press it
I tried multiple devices with no luck, also try to update the robot from Me tab under my account with no luck
Any one is facing the same issue I am facing
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Update: Upon checking, there is an anomaly in your device's information that prevents it from connecting to the cloud, so there will be an issue with device firmware update. For your case, please get in touch with retailer or local TP-Link support to proceed with the warranty.
Common troubleshooting suggestion for firmware update failure issue: What to do if firmware update of my Tapo smart devices (smart plug, smart camera, smart lighting) failed?
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Can you send your device's Mac address and SN number (remove the water tank and check it on the device) to me via private message?
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@Wayne-TP sent
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Update: Upon checking, there is an anomaly in your device's information that prevents it from connecting to the cloud, so there will be an issue with device firmware update. For your case, please get in touch with retailer or local TP-Link support to proceed with the warranty.
Common troubleshooting suggestion for firmware update failure issue: What to do if firmware update of my Tapo smart devices (smart plug, smart camera, smart lighting) failed?
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- Report Inappropriate Content
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