Video of the side brush failure of the sweeping robot

https://youtu.be/PMq8I8PODz8?si=ajc_CT35JUUKDInS

@Chong909090 Hi Chong, I'm having the same issue with my RV10. It's only a month old, and the side brush keeps getting stuck. I've tried everything they suggested, including removing the brush, but I still get the error message. I hope they respond soon.

  @Kahar Did you buy your vacuum cleaner robot at Lazada TP LINK Mall? I asked the customer service of Lazada TP Link and got the answer that it needs to be shipped or walked in. Send the robot vacuum cleaner to the repair center in Plaza Berjaya, Kuala Lumpur for repair. 

Have you written an email to TP LINK's technical support? This department is the garbage department and has no response at all.

Hope my response can help you.

@Chong909090  I did email them two days ago, but like you said, no reply. So sad... It was a gift from a friend and shipped from Lazada, but I'm not sure if it's from the flagship store. I'll ask him. Thanks a lot for your quick reply. 

  @Kahar  You're welcome. You can ask your friends to get the Lazada receipt PDF file. Use it for warranty.

  @Kahar "No registration is required for the warranty. Based on your purchase date, you can also download a soft copy of the invoice for record-keeping purposes."

✅TAPO CCTV = 2 YEARS WARRANTY

✅VIGI CCTV = 2 YEARS WARRANTY

✅ARCHER ROUTER = 3 YEARS WARRANTY

✅DECO & HALO MESH WIFI = 3 YEARS WARRANTY

✅ROBOT VACCUM = 1 YEAR WARRANTY

Warranty & RMA Policy: 

tp-link.com/my/support/replacement-warranty/

@Chong909090  Thanks a lot for all the info. It really helped me out. I hope everything goes well for you too. Appreciate it!