@Wayne-TP I am having the same issue as Want_To_Believe...but I have the Tapo TD25 doorbell.  I have it hardwired, NOT using Always on Mode and not using the jumper wire at the existing chime.  Pressing the doorbell does not ring the existing chime.  (I did not try jumping a wire across the terminals at the rear of the Tapo device like Want_To_Believe did, so I can't comment on if this would make the existing chime work like it did in their case).  So if someone can please help me out on this I would appreciate it.  Thanks!

@Wayne-TP

So you're responding privately in a semi-public forum... Exactly how is this helpful to the others on here who are having the same issue? Helping out INSIDE a thread is why these online support exist. Otherwise why bother? I'm having the same issue and no one via the phone number knows anything.

  @Wayne-TP 

Thanks, I have followed the setup process in the Installation guide, and perhaps that is the confusion.

As such per the guide;

Mount Your Doorbell

01 / Install jumper Wire for you Existing Chime

(Only necessary when hard wiring and enabling Always-On Mode)

As I stated we are not using 'Always-On Mode', so per the 'guide' I naturally did not install it.

Your suggestion is to not follow the 'guide' on that portion and install it anyway even though we are not using Always-On Mode, yes?

I installed the jumper cable, per described in the guide, even though not using Always-On Mode, no change, Traditional/Existing chime still does not work.

I can still trigger the existing chime by jumping the mounts on the back of the Tapo, as soon as I do, the existing chime will 'chime'.

Alternately, if the "Jumper" on the chime is installed, jumping the mounts on the back of the Tapo does not ring the existing 'Chime'

  @Wayne-TP 

A specialist did email me with some suggested items to try.

I will try the suggested steps and post back here the results, thanks!

  @Wayne-TP I went through the setup again (mine is called Mounting Guide under the User Guide section), and this did the trick!  Maybe I didn't chose Use Traditional Chime before...but at any rate, my existing chime works when I push the doorbell button.  It's not as loud as it was with the doorbell I had before though (which was not a video doorbell), but it's loud enough that I can hear it so that's what really matters.  Thanks for the suggestion!!  :)

Wayne-TP wrote

  @sigman70 

 

Please go through the setup process again to make sure everything is set up properly: enter doorbell device page in the Tapo app, go to Device Settings, click User Guide, choose Installation Guide.

 

*Make sure to complete the whole setup process. You may make a screen recording at the same time in case it is needed for further follow-up. Key point: 1. Disable Always-On mode; 2. Use Traditional Chime.

 

If the problem persists, please try to install jumper wire and test if the old chime can be ringed by Tapo doorbell. 

• TD25(US)_V1.6_Quick Installation Guide

 

 

@Howw As this is a new problem, we cannot tell what's the cause or provide troubleshooting suggestions. You may also refer to the information above. If it doesn't work for you, please share more details of your case.