Troubleshooting What to do if Tapo robot vacuum reports Error 1: Battery Error?
This Article Applies To
Tapo RV10 Series
Tapo RV20 Series
Tapo RV30 Series
Tapo RV20 Max Series
Tapo RV30 Max Series
Description
Tapo robot vacuum reports Battery Error or Error 1 through voice prompt or in the Tapo app, and the machine fails to recharge when connected to the dock.
"Error 1: Battery Error" usually appears when the battery temperature is too high or too low. Please wait until the battery temperature changes to 0℃- 40℃ (32℉-104℉). If you're not in this case, refer to the suggestions below.
Troubleshooting Suggestions
1. Reboot the robot vacuum.
- Non-Max Series: Restart Tapo robot vacuum with its side ON/OFF button.
- RV20/30 Max Series: Press down the Power button for 3 seconds to turn on OR off the robot vacuum.
| RV 20/30 MAX Series |
Other Tapo Robot Vacuum (Non-Max Models) |
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2. Update firmware on the robot vacuum.
Ensure the robot vacuum's firmware is up to date. How to update the firmware of the Tapo devices on the Tapo App
*For Tapo RV30 series, make sure the Tapo robot vacuum is on firmware 1.2.2 and newer versions.
Check the suggestion here if the firmware update fails. What to do if firmware update of my Tapo smart devices fails?
What to do if the above suggestions don't work?
Contact local TP-Link support for maintenance service. To proceed with device's warranty, either the retailer or local TP-Link support is available.