Unable to Find Charging Dock
My RV30 Max suddenly cannot find it's charging station after working well for 24 days. It suddenly cannot find it's charging dock. I cleaned all lenses and tried all different spots.
any solutions?
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Goodday Wayne,
I have tried all steps. Finding help was my last resort. It weirdly stops half a meter before it's charging dock before giving the notification that it cannot find it's charging dock
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What situations might this issue occur in? Does it happen after the robot vacuum has completed its cleaning task and needs to return to the charging station?
Will there be the same problem when controlling the vacuum to return to charge via the app or the home button on the machine?
Please reproduce the problem and record a video, send me the video and some pictures of where the charging dock is located through private message. You may upload them to your personal cloud drive and send a link.
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Goodday Wayne,
It occurs in every situation. Using the automation, remote, app, aborting half way during cleaning. Moving locations.
i tried cleaning the sensors, updating, move all items within 1,5 m away, using the remote to lead it back to the station.
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For your case, we recommend submitting a support ticket via email for efficient assistance. Please include the following information in your email.
1. The link to your post and your community nickname.
2. Mac address of your Tapo robot vacuum.
(Enter the Vacuums tab in the Tapo app > click Smart Cleaning > three dots icon on the upper right corner > Settings > click device model to check all device's info.)
3. Pictures of the location of the charging dock.
4. Reproduce the problem and record a video.
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