Tapo 30RV Max Plus and black carpet

Tapo 30RV Max Plus and black carpet

Tapo 30RV Max Plus and black carpet
Tapo 30RV Max Plus and black carpet
a week ago
Tags: #Black Carpet
Model: Tapo RV30 Max Plus  
Hardware Version: V1
Firmware Version: 1.1.9 Build 241202 Rel.170814 / 0.0.2.1838-1.4.20

Hi,

 

We have a room with a black carpet, and it seems the Tapo RV30 Max Plus struggles with it.

 

It keeps spinning in circles and loses its orientation.

 

According to Google, this is generally a problem with vacuum robots and black carpets due to their cliff sensors. Is that correct?

 

Is there a way to disable the cliff sensors for a specific room?

 

Best regards,

Nils Bödeker

 

Video 

https://youtube.com/shorts/iydILz3OuJg?si=nvNmCirTHf_O-zR1

 

Report

 

  0      
  0      
#1
Options
3 Reply
Re:Tapo 30RV Max Plus and black carpet
a week ago

  @NilsBoedeker 

 

What is the type of the black carpet? Does the robot vacuum behave normally in other areas (different floor types)?

 

Our R&D team has made relevant optimizations for this kind of situation. Please send me the Mac address of your robot vacuum through a private message, we'll help to follow up on this case.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#2
Options
Re:Tapo 30RV Max Plus and black carpet
Tuesday

@Wayne-TP    

 

Hi,

 

the black carpet is a low-pile velour carpet.

 

We have other rooms with carpets (blue and light brown) where there are no issues (photos attached).

 

There are also no problems on parquet or tiled floors.

 

I have another ticket where a debug version of the firmware was installed:

 

https://community.tp-link.com/en/smart-home/forum/topic/720836?page=1

 

The MAC address was sent via private message.

 

I have made a second attempt; the video and report are attached.

 

https://youtube.com/shorts/drmLOaoXb6I?si=1fFfJh5bkiL-oeYq

 

Best regards,

Nils Bödeker

 

 

 
 

 

 

  0  
  0  
#3
Options
Re:Tapo 30RV Max Plus and black carpet
Tuesday

 

  0  
  0  
#4
Options