tapo p110 lost data

tapo p110 lost data

tapo p110 lost data
tapo p110 lost data
Yesterday
Tags: #Energy Monitoring #data lost tapo p110
Model: Tapo P110  
Hardware Version: V1
Firmware Version: 1.3.1 Build 240621 Rel. 162048

I have the tapo p110 and I noticed that on January 6, 2025 from 12 am and after, some data recording of total and hourly consumption has been lost.

 

Also, the operating hours appeared reduced and do not correspond to reality.


Despite this, the 24-hour consumption diagram in the energy tab correctly depicts the operation of the household appliance.

 

I have a total of 9 sockets and the problem has occurred in 6 of them which are not in the same place (different geographical area), so there is no local network or power supply problem.

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#1
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8 Reply
Re:tapo p110 lost data
Yesterday

  @JohnSol @Wayne-TP :

This issue has been here exactly year ago: https://community.tp-link.com/en/smart-home/forum/topic/649928?sortDir=ASC&page=1

 

And i have this issue today as well. I'm missing data on my 2 P110 outlets. I think these are the same as year ago.

See attached files. I though that issue is solved since this morning all the data from today were there, but then i checked it now, and for yesterday are missing completely and for today there are just few hours (again, in the morning data from midnight today 6.1.2025 were there). 

So seems like some agregating job is buggy.

 

David

File:
Energy consumption.xlsDownload
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#2
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Re:tapo p110 lost data
20 hours ago

  @JohnSol  @DDnoCZ 

 

We are not yet clear on the cause of this issue. To help with this case, we recommend submitting a support ticket via email for efficient assistance. Please include the following information in your email.

1. The link to your post and your community nickname.

2. Mac address, model, hardware, and firmware version of the problem device. *Take a screenshot of the Device Info page. 

How to find the hardware and firmware version of my TP-Link device

 

And most importantly, please reproduce the problem and submit a log in the Tapo app for further analysis. For this case, go to visit different pages of the smart plug energy monitoring section, and try to reload the pages.

How to get the log of Tapo app

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#3
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Re:tapo p110 lost data
20 hours ago

  @Wayne-TP 

I submitted issue via email incl. requested docs.

 

About submitting the log:

I tried according the docs on https://www.tp-link.com/nl/support/faq/4325/ but at step 3, i don't have there the link for Contact technical support. I have there just Was it helpful Yes/No and no link :(. Any suggestions on this? 

 

Cheers,

  David

 

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#4
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Re:tapo p110 lost data
18 hours ago - last edited 17 hours ago

I have the same issue the last 3 days - everyday at some point it resets the data and start over. I can see the graph , but not the total consumption

 

I believe it started with the last update as the time frame matches the memmory losses

 

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#5
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Re:tapo p110 lost data
16 hours ago

  Same Here

4 tp110 in use and they are Missing the Data of the Last couple days and Reset the Data during the day

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#6
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Re:tapo p110 lost data
16 hours ago

Please contact support because after my communication they know nothing about this problem and are looking locally thinking that my devices have a problem.

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#7
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Re:tapo p110 lost data
14 hours ago - last edited 14 hours ago

  @JohnSol 

I already did

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#8
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Re:tapo p110 lost data
13 hours ago

I've sent a ticket also . I noticed the last firmware update was 02.01.2025 , so deffinetely an update issue

 

No idea if i can roll back to previous build - that will probably solve the issue

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#9
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