Switch and app installed, lights not Turing on with app or manual switch

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Switch and app installed, lights not Turing on with app or manual switch

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Switch and app installed, lights not Turing on with app or manual switch
Switch and app installed, lights not Turing on with app or manual switch
2025-01-15 16:51:49 - last edited 2025-02-20 11:18:08
Model: HS220  
Hardware Version:
Firmware Version:

HS 220 dimmer switch installed correctly and switch has power...the light works with a regular switch prior to install of the smart switch. The light does not turn on with the app or the physical switch. I bought the three pack and installed two of them and both switches are not turning lights on. There is only one live wire, neutral and ground in each box and each controlling their own light. I have the live wire installed on the line screw and the neutrals/grounds are all connected. The switch functions with the app but does not turn on the light. I have these switches controlling Artika Altitude LED lights. 

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Re:Switch and app installed, lights not Turing on with app or manual switch-Solution
2025-01-17 07:19:47 - last edited 2025-02-20 11:18:08

  @Csingh88 

 

Where is the load wire of your lights? Load wire is that wire that feeds power directly to the controlled appliance.

 

Make sure to distinguish the load, line/live, neutral, and ground wires. Then check here for the installation guide for the HS220 smart switch.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Switch and app installed, lights not Turing on with app or manual switch-Solution
2025-01-17 07:19:47 - last edited 2025-02-20 11:18:08

  @Csingh88 

 

Where is the load wire of your lights? Load wire is that wire that feeds power directly to the controlled appliance.

 

Make sure to distinguish the load, line/live, neutral, and ground wires. Then check here for the installation guide for the HS220 smart switch.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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