D235 power issue - it discharges even when hardwired
D235 power issue - it discharges even when hardwired
I have the problem that the D235 Videodoorbell discharges to Zero even when it´s hardwired. The Supply is a 15V/1.1V Meanwell Switching Power Supply.
The Power-Supply is directly connected to the D235. It detectes automatically the hardwiring and switches to this mode but it draws only a little power an discharges fast. I tried it several times. But it is still the same.
To test the reason I connected it to an AC-transformer and also to an laboratory Powersupply. The supply Voltage is stable. The Maximum power consumption is 60mA. This is shure not enough to charge the battery or to supply the needings for the D235.
After about a day it detectes, the it discharges to fast and deactivates AlwaysOnMode, but it still discharges till 0% an PowerOff.
I am sure the there is no problem with the supply. But i am unsure if it is an Hardware Failure or an Firmware Problem.
Has anyone an idee to solve this. Should I send it back. I think for many users it works, so the problem must be on my side.
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Hi, I wrote different times with the support to clearify the problem. It seems to be an hardware failure of my D235.
If all goes smoothly, I get an Replace Part from TP-Link. Then I can check if the problem is solved, and then sending
The defective D235 back. At the moment, I am waiting for the RMA process to finish (for sending out the Replacement Part)
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This isn't a common problem. To receive efficient assistance, users who experience similar issues, please provide the following information when joining this post, or you can open a new discussion for your case. Post a New Thread
1. Model, hardware, and firmware version of the Tapo doorbell.
2. Model number of your transformer.
3. The voltage readings at the two connection points when the doorbell is hardwired.
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The Type of switching powersupply is: Meanwell DR-30-15 with Output: 15V/2A
The AC-Transformer was an adjustable Security isolating Transformer only for test purposes.
Caption
You can see the discharge till 0% and the recharging through the USB-C Connector after unmounting the D235. Then, back at the door and connected to hardwire, it discharges again.
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To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.
If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email via private message.
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hi,
I am having the same issue where the doorbell is not charging when hardwired. Just draining the battery and I have to take the doorbell off and bring it inside and change it via usb. Very annoyed, what is the problem, solution?
thanks
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Hi, I wrote different times with the support to clearify the problem. It seems to be an hardware failure of my D235.
If all goes smoothly, I get an Replace Part from TP-Link. Then I can check if the problem is solved, and then sending
The defective D235 back. At the moment, I am waiting for the RMA process to finish (for sending out the Replacement Part)
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stuntstefan212 wrote
hi,
I am having the same issue where the doorbell is not charging when hardwired. Just draining the battery and I have to take the doorbell off and bring it inside and change it via usb. Very annoyed, what is the problem, solution?
thanks
What transformer do you use? Make sure the Always-On mode is enabled on the doorbell.
Do you also have a D235? What's its hardware and firmware version?
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I don't want to use always on mode, don't know the transformer, yes it's a D235, hardware V1, firmware 1.1.14
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Please provide the model number of your transformer. This is important for analyzing the issue and confirming if the transformer meets the voltage requirements of the doorbell.
Additionally, use a multimeter to measure the voltage at the two connection points when the doorbell is hardwired, and let me know the specific readings at those two points.
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@TKharde Yes I am having the same issue there must be a fault with the firmware as all these doorbells can not be faulty
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This isn't a common problem. To receive efficient assistance, users who experience similar issues, please provide the following information when joining this post, or you can open a new discussion for your case. Post a New Thread
1. Model, hardware, and firmware version of the Tapo doorbell.
2. Model number of your transformer.
3. The voltage readings at the two connection points when the doorbell is hardwired.
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- Report Inappropriate Content
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