Hey everyone,

I’m from India—hope you’re all doing well.

I'm facing an issue with my portal, which uses Voucher authentication. The login page appears correctly the first time I connect, but after disconnecting and reconnecting (e.g., by forgetting the network or turning off Wi-Fi), I can’t access the portal login page again. Instead, I get a message saying, "WIFI_SSID has no internet access."

The web page at http://192.168.1.7:8088/portal/entry?cid=device_cid&ap=device_ap&ssid=Test%20WIFI&t=1739380894&rid=0&u=connectivitycheck.gstatic.com%2Fgenerate_204 could not be loaded because:

net::ERR_ADDRESS_UNREACHABLE

For example, on my Poco F5, when I start my controller and try to log in for the first time, the login page appears as expected. However, after disconnecting and reconnecting, the portal login page no longer appears. Interestingly, if I try the same process on a secondary mobile device at the same time as the first try, I can still access the portal login page.

Another issue occurs when my voucher expires. Even though I’m still connected to the Wi-Fi, I am unable to access the login page to enter a new voucher code.

Has anyone encountered this issue before? Any suggestions on how to resolve it would be greatly appreciated.

Thanks in advance!

Controller Version: 5.15.8.2

EAP Device:

EAP110-OUTDOOR