C410 turns off and on repeatedly by itself
Hello, my C410 camera started turning on and off by itself yesterday. It's been going on like that sporadically and repeatedly during the day. I tried resetting it, removing and adding it back to the account, updating the WiFi connection, but nothing seems to solve it.
While the camera is connected to a Tapo solar panel, nothing is pushing on the power button. The connection to the solar panel is with the silicone gasket and I saw no evidence of water going through.
I also have a pair of C420 that work flawlessly.
Not sure how to solve this issue with the C410 and could use some help please.
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What are the symptoms of the camera when the problem occurs? Share a video here if you can get one. It might be the situation that the camera is waking up and entering sleep mode if its led indicator turns on and turns off after a while.
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What are the symptoms of the camera when the problem occurs? Share a video here if you can get one. It might be the situation that the camera is waking up and entering sleep mode if its led indicator turns on and turns off after a while.
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@Cytapo Same here, my four C410 are basically dead after an update. There are now 300 € of expensive wall decor.
TP-link when will u puvblishg the firmware update that solves this?
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@Cytapo after contacting TP-link's support I was told that the camera is likely defected and was encouraged to get it replaced by the store (which I did).
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@Cytapo i bought mine from amazon so i don't his i can make it :(
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@Wayne-TP it's simple, i installed the cameras they worked fine, updated the firmware que cameras go offline in the tapo app, sometimes they work (make the nightmode noise, but are offline anyway), but most of the time they are offline and need to be rebooted.
After reboot they work for 2 days and go offline, until the next rebooot.
So right now i simply don't trust them, most of the time they are offline.
Wi-fi signal 2 ghz with good coverage, no notifications about nothing.
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What router do you use? Please check if this is the same case as yours. Tapo C410 1.0.23 and C425 1.2.23 Disconnect (Offline) Frequently under a Mesh WiFi Network
The offline problem might be a network connectivity issue instead of hardware issue -- turning on&off.
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Helpful: 2
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