Vacuum stuck in update
Rv20 plus max updating but has been stuck at 50% updating for 2 days. Can't reset. Any idea on what to do to get it working again please
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
For the firmware update stuck issue on the Tapo RV20 Max, here is a suggestion that might help:
- Long-press the power button for 5s to turn off the robot vacuum.
- Then long-press power button again for 3s.
- Try to do the firmware update again after the robot vacuum restarts.
- Copy Link
- Report Inappropriate Content
How did you reset the vacuum? Check here to make sure everything is done correctly. How to reset Tapo Robot Vacuum
Which version is your device updating to? Do you remember what is the current firmware version?
Please send me the Mac address of your robot vacuum through private message.
- Copy Link
- Report Inappropriate Content
Hi
The same exact thing happened to me but it stopped at 62% 2 days ago. Can someone assist please!?
- Copy Link
- Report Inappropriate Content
Peteabz wrote
Hi
The same exact thing happened to me but it stopped at 62% 2 days ago. Can someone assist please!?
Please send me the Mac address of your robot vacuum through a private message. Which model do you have? To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.
If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your email through private message.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
For the firmware update stuck issue on the Tapo RV20 Max, here is a suggestion that might help:
- Long-press the power button for 5s to turn off the robot vacuum.
- Then long-press power button again for 3s.
- Try to do the firmware update again after the robot vacuum restarts.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 159
Replies: 5
Voters 0
No one has voted for it yet.