C200 motion detection does not trigger video recording on Synology Surveillance Station

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C200 motion detection does not trigger video recording on Synology Surveillance Station

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C200 motion detection does not trigger video recording on Synology Surveillance Station
C200 motion detection does not trigger video recording on Synology Surveillance Station
2025-03-01 19:19:14
Model: Tapo C200  
Hardware Version: V3
Firmware Version: 1.4.1

After some days of correct operation the C200 motion detection is not able to trigger Synology Surveillance Station any more. Reboot of Synology is necessary to get it working again - for another period until trigger is lost. Tapo App continues to report motion alarms but Surveillance Station does not recognize this. Restart of camera does not improve the situation.

The problem arose with Firmware Update to 1.4.1 (1.3.x worked fine). Surveillance Station is most recent one (9.2.2-11575)

 

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Re:C200 motion detection does not trigger video recording on Synology Surveillance Station
2025-03-08 21:03:09
Camera settings checked / modified in Synology Surveillance Station: Transfer Protocol: TCP (UDP obviously does not transfer motion triggers) Keep-Alive-Method: NONE (has been "OPTIONS") Trigger runs more stable now. Need some days of testing.
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Re:C200 motion detection does not trigger video recording on Synology Surveillance Station
2025-03-16 16:43:24
Changes did not improve the situation. Had to switch back to Synologys Motion Detection which is no alternative. @TP-Link: what has changed in recent firmware? Before this update everything was fine. I'd need to revert to the old version.
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