2x C420, 1x D230 not viewing via Hub200
Camera were working fine until 2 or 3 days ago.
Have reset and disconnected several times. Have even changed hubs as I had a spare.
Everything connects to hub fine and all software up to date. However no notifications coming through for alerts and no live feed loading.
Camera just says "Tap To Refresh" but doesn't work.
I also have a TC70. TC82 and TC210 all connected to the same WiFi but not connected to the hub and these are working perfectly.
Hence I believe it is an issue with the Hub software. Which is 1.5.0
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What's the led status on the cameras and the hub? Verify whether the problem exists when your phone is on the local WiFi network, turn off cellular data and disable VPN if any.
Try to force-close and re-open the app. What's the version of your Tapo app.
Check this with another mobile device as well.
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@Wayne-TP hi Wayne, LED status was showing green at all times.
Tapo app is latest version and have reset Phone several times also. Not difference between WiFi or mobile data and also the same in my wife's phone.
The app is working perfectly with the camera not connected to the Hub in all the variations of circumstances also, just not the hub connected cameras.
Thanks
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If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
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@Jamister64 have you gotten anywhere with this, I have the exact same issue, same harware etc.
Any updates you get could you post?
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Hi Wayne,
thanks the email address linked to this TP account is the same as my contact email address.
thanks
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@JonKong Hey, not yet, waiting on technical support to email me directly.
when i hear of a fix i will let you know.
thanks
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@Jamister64 Thanks, I look forward to a solution.
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