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Brand new robot broken on delivery

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Brand new robot broken on delivery

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Brand new robot broken on delivery
Brand new robot broken on delivery
2025-04-02 21:26:32 - last edited 2025-05-09 07:02:55
Tags: #Cleaning Performance
Model: Tapo RV30 Max Plus  
Hardware Version: V20
Firmware Version: I don't know, it's just the latest

Just unpacked a brand new Rv30 Plus and LIDAR is not working, fails to even start mapping pass. Loof like the LIDAR will not spin. It's just out of the box, so it's not got any dirt or hair in it.

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Re:Brand new robot broken on delivery -Solution
2025-04-08 09:17:11 - last edited 2025-05-09 07:02:55

  @pcunnell 

 

This seem like hardware failure. Please reach the local TP-Link support to proceed with the warranty.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Brand new robot broken on delivery
2025-04-03 08:54:21 - last edited 2025-05-09 07:02:52

  @pcunnell 

 

Can you share what happened exactly? Did you receive any errors? At which step?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Brand new robot broken on delivery
2025-04-03 15:39:19

  @Wayne-TP When you ask it to start a mapping run it moves forward a few cm then stops and the app shows 'LIDAR error' When I (carefully) checked whether the LIDAR sensor was free to turn it fels obstructed, and doesn't move freely. As I said this is straight out of the box, it hasn't even started a clean so cannot be blocked with or anything.

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Re:Brand new robot broken on delivery -Solution
2025-04-08 09:17:11 - last edited 2025-05-09 07:02:55

  @pcunnell 

 

This seem like hardware failure. Please reach the local TP-Link support to proceed with the warranty.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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