Camera not recoding

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Camera not recoding

2025-04-30 12:10:59

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2025-04-30

Camera not recoding

2025-04-30 12:10:59

Model: Tapo C420S2

Hardware Version: V1

Firmware Version: 1.3.1

I am getting notifications from my cameras but when I click playback nothingvis recording.

I have rebooted them, unplugged My hub etc with no success.

What could be wrong they are only 17 months old.

1 Reply

2025-05-07 08:04:12

Posts: 7795

Helpful: 1219

Solutions: 2804

Stories: 13

Registered: 2020-06-23

Re:Camera not recoding

2025-05-07 08:04:12

Make sure to check the videos in the correct location: on the playback page, switch the cloud or sd card tabs to check the corresponding videos.
Double-check whether the local/microSD card recording is enabled, and check the recording schedule.
Confirm the status of the microSD card on Tapo hub's device page, try to reinsert the sd card, or reformat it.

*If there are any important videos, please export them to the computer with a card reader before formatting the sd card.

What's the signal strength of the camera? If the signal is too weak, the video might fail to save to the hub. If that's the case, shorten the distance between the camera and the hub. How to check and improve the network connection stability of Tapo smart devices