No history data

No history data

No history data
No history data
2025-05-13 09:57:05 - last edited 2025-06-09 11:32:42
Model: Tapo T315  
Hardware Version: V1
Firmware Version: 1.8.0

After replacing a router, i dont get any history data from temp sensors anymore. Only 24h data is displayed. I have hub H100. Hub connection status is light. Could that be an issue? How to change it? There are no restrictions on the router as i am aware of. Signal is strong enough, also position of sensor dodnt change afzer the router change.

I have two more sensors T310, both not recording history data.

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#1
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1 Accepted Solution
Re:No history data-Solution
2025-05-14 06:36:39 - last edited 2025-06-09 11:32:42
Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:No history data-Solution
2025-05-14 06:36:39 - last edited 2025-06-09 11:32:42
Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:No history data
2025-05-15 16:08:55

  @Wayne-TP  i tried all of this but it does not help. Any other hints.

Br Drumbase

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#3
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Re:No history data
2025-05-19 05:58:52

  @Drumbase 

 

Can you ring the hub in the Tapo app when your phone is on cellular data?

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#4
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Re:No history data
2025-05-19 16:28:54

  @Wayne-TP yes it rings.

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Re:No history data
2025-05-20 06:27:45

  @Drumbase 

 

Try to change router DNS to 8.8.8.8 and 8.8.4.4, then restart both router and the hub, monitor if the sensor records data after a few hours. 

 

You may also try to reset and relink the sensor.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:No history data
2025-05-25 19:44:43

  @Wayne-TP 

I did all of this. Still no history. Any other idea?

Maybe something else to set up on the router?

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#7
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Re:No history data
2025-05-27 01:23:38

  @Drumbase 

 

What's the Mac address of the sensor? Please send it to me through a private message. 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#8
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