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D230 Video Doorbell Kit No sound

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D230 Video Doorbell Kit No sound

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D230 Video Doorbell Kit No sound
D230 Video Doorbell Kit No sound
2025-05-21 16:39:53 - last edited 2025-06-12 03:58:03
Model: Tapo D230S1  
Hardware Version: V1
Firmware Version: 1.1.19 Build 20241011 rel.67020

Hi,
There is no sound from the video doorbell speaker when I answer a call. I can only hear a very faint, muffled sound from the doorbell speaker when I tap hard on my phone’s microphone.
The Tapo app has microphone permissions enabled.
Phone: LG G8x running Android 12.
The issue does not occur on my work iPhone or on my older LG G6 with an earlier version of Android.
Both the app and the doorbell are updated to the latest version, as well as the H200 Hub.
I’ve already tried restarting and resetting, but the problem persists.

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1 Accepted Solution
Re:D230 Video Doorbell Kit No sound-Solution
2025-05-22 06:14:47 - last edited 2025-06-12 03:58:03

  @Mateusz_PL_ 

 

Make sure to enable the microphone after picking up the doorbell ringcall, it is off by default. Test whether you can hear the sound from the doorbell if you start a call in the app.

 

Make sure the phone isn't silent, double-check the media volume on this phone.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:D230 Video Doorbell Kit No sound-Solution
2025-05-22 06:14:47 - last edited 2025-06-12 03:58:03

  @Mateusz_PL_ 

 

Make sure to enable the microphone after picking up the doorbell ringcall, it is off by default. Test whether you can hear the sound from the doorbell if you start a call in the app.

 

Make sure the phone isn't silent, double-check the media volume on this phone.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:D230 Video Doorbell Kit No sound
2025-05-22 17:37:59

  @Wayne-TP 

 

I always turn on the microphone after answering the call. When I initiate a call from the Tapo app and hold the microphone button to speak, it’s the same.No sound wheh I talking.

I hear that the doorbell speaker is muted to the minimum.
As I mentioned earlier – when I tap hard on the phone’s microphone, I can hear that sound through the doorbell speaker.

 

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Re:D230 Video Doorbell Kit No sound
2025-05-26 03:54:41

  @Mateusz_PL_ 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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