C425 camera will not connect or reset

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C425 camera will not connect or reset

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C425 camera will not connect or reset
C425 camera will not connect or reset
2025-05-30 22:42:44 - last edited 2025-06-09 11:47:28
Model: Tapo C425  
Hardware Version:
Firmware Version:

one of My c425 camera won't connect after battery charging and it will not reset to allow me to reconfigure it. 
 LED Is showing solid green, then it goes solid red - but it's not flashing the way it should for configuring. Also - when I turn it on, it no longer says "camera on". 

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#1
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1 Accepted Solution
Re:C425 camera will not connect or reset-Solution
2025-06-04 08:07:12 - last edited 2025-06-09 11:47:28

  @Taane 

 

Try to remove the SD card and perform the reset again. If there are still no response -- no led changes, then this device seems bricked. To proceed warranty, please contact the retailer or local TP-Link support

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:C425 camera will not connect or reset-Solution
2025-06-04 08:07:12 - last edited 2025-06-09 11:47:28

  @Taane 

 

Try to remove the SD card and perform the reset again. If there are still no response -- no led changes, then this device seems bricked. To proceed warranty, please contact the retailer or local TP-Link support

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:C425 camera will not connect or reset
2025-06-12 20:48:52

  @Wayne-TP Thanks for the advice - it looks like it's bricked! I'll go back to the retailer with it. 

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