Turn off privacy mode from day to night immediately triggers false detection

Turn off privacy mode from day to night immediately triggers false detection

Turn off privacy mode from day to night immediately triggers false detection
Turn off privacy mode from day to night immediately triggers false detection
2025-06-02 07:11:19 - last edited 2025-07-17 03:33:09
Model: Tapo C410 KIT  
Hardware Version:
Firmware Version:

Hello,

I have this annoying problem.

If I switch off privacy mode at night (while it was on during the day), a false detection (movement or person) will trigger and the alarm rings.

It seems like the camera compare last image (day, when privacy mode was on) with the current image (night, when privacy mode is switched off) and goes crazy cause it's immediately tagged as movement or person.

If I switch on/off the privacy mode on day/day, or night/night, no problem.

Any hint? 
 

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#1
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1 Accepted Solution
Re:Turn off privacy mode from day to night immediately triggers false detection-Solution
2025-06-04 12:01:47 - last edited 2025-07-17 03:33:09

  @TapoC410solar 

 

This isn't something common. We will need more info to understand what might happen and analyze what might be the cause.

 

Can you confirm whether this 'false detection' creates a video as well? What do you see in the video? Please share a screenshot of the notification and a video of this event here. *Upload videos to your personal cloud drive or video websites like YouTube, then send the video link here. Or send it to me through private message.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Turn off privacy mode from day to night immediately triggers false detection-Solution
2025-06-04 12:01:47 - last edited 2025-07-17 03:33:09

  @TapoC410solar 

 

This isn't something common. We will need more info to understand what might happen and analyze what might be the cause.

 

Can you confirm whether this 'false detection' creates a video as well? What do you see in the video? Please share a screenshot of the notification and a video of this event here. *Upload videos to your personal cloud drive or video websites like YouTube, then send the video link here. Or send it to me through private message.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Turn off privacy mode from day to night immediately triggers false detection
2025-08-21 05:57:15

  @TapoC410solar hello I have the same issue, did you mange to find a workaround?

 

Thanks!!

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Re:Turn off privacy mode from day to night immediately triggers false detection
2025-08-21 08:04:35

  @simo88 
Hello, no solution except having the habit to enabling/disabling pricacy mode on demand and having a light on

the camera is outside, and we have an automatic light based on a motion sensor for the night

the problem appears only at night

if light off when switching off privacy mode = false detection
if light on when switching off privacy mode = no false detection

so we raised the timer duration of the light, this way when we leave the camera area, I have a moment to enable again the monitoring of the Tapo (aka switching off privacy mode) 

basicly it's like that :
I enable privacy mode
go outside (at night)
sensor light on goes on 
do my stuff
go inside
light still on for some minutes with the timer
I disable privacy mode 
No false detection

If I switch the light off before disable privacy mode 
False detection

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#4
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Re:Turn off privacy mode from day to night immediately triggers false detection
2025-08-21 09:41:03

@TapoC410solar thanks for the info, unfortunately not applicable in my case.

 

@Wayne-TP any help on this one please?

 

Ideally I see two solutions:

- fix the firmware to avoid these false positives when light conditions changed from previous time

- allow the possibility to control other settings than only the enable/disable privacy mode. E.g. why I cannot control also enable/disable alarms or notifications? With this we can imagine some workarounds

 

and why not doing both :D

 

Thanks!

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Re:Turn off privacy mode from day to night immediately triggers false detection
3 weeks ago

simo88 wrote

@TapoC410solar thanks for the info, unfortunately not applicable in my case.

 

@Wayne-TP any help on this one please?

 

Ideally I see two solutions:

- fix the firmware to avoid these false positives when light conditions changed from previous time

- allow the possibility to control other settings than only the enable/disable privacy mode. E.g. why I cannot control also enable/disable alarms or notifications? With this we can imagine some workarounds

 

and why not doing both :D

 

Thanks!

  @simo88 

 

Can you share a video of the problem? You may post the video link in the comment or send it to me through a message.

 

What's the model, hardware, and firmware version of your camera?

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#6
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Re:Turn off privacy mode from day to night immediately triggers false detection
3 weeks ago

  @Wayne-TP hi, thanks, I've actually opened a support ticket TAID2508005615, let's see how it goes there and in case I come back to you! :)

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#7
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Re:Turn off privacy mode from day to night immediately triggers false detection
3 weeks ago

  @simo88 

 

Of course. Keep us posted!

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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