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Dropping Connection.

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Dropping Connection.

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Dropping Connection.
Dropping Connection.
2025-06-16 17:59:03 - last edited 2025-06-23 11:44:18
Model: Deco X55  
Hardware Version: V1
Firmware Version: 1.6.7 Build 25031412Rel 48241

Hi all 

 

I the past week or I have noticed that Deco just drops connection for about a minute or so and then reconnects. My ONT shows it still had a signal but both Deco's go red and offline. Then comes back by it self. 
 

Anyone able to suggest a solution for me. This past hour it has dropped seems like every 5 min maybe 

 

thanks in advance for any assistance your give me. 

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1 Accepted Solution
Re:Dropping Connection. -Solution
2025-06-17 03:16:56 - last edited 2025-06-23 11:44:18

  @PassZero 

Hi, welcome to the community.

May I know your internet service provider? How about the internet connection type, Dynamic IP or PPPoE?

Would there still be a valid IPV4 address under Deco APP>More>Internet Connection Type>IPV4 when Deco turned red and dropped out?

 

Could you please refer to this link to help me submit a copy of the web UI system log:

Deco web interface login

(You can send the log to support.forum@tp-link.com, and please add the forum ID# 826006)

 

At the same time, please also refer to the following troubleshooting guide to see whether it helps:

Fix unstable connection when connected to the Deco network

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for Test! ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.2.10 New Firmware with Enhanced Stability & Interference Resistance ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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Re:Dropping Connection. -Solution
2025-06-17 03:16:56 - last edited 2025-06-23 11:44:18

  @PassZero 

Hi, welcome to the community.

May I know your internet service provider? How about the internet connection type, Dynamic IP or PPPoE?

Would there still be a valid IPV4 address under Deco APP>More>Internet Connection Type>IPV4 when Deco turned red and dropped out?

 

Could you please refer to this link to help me submit a copy of the web UI system log:

Deco web interface login

(You can send the log to support.forum@tp-link.com, and please add the forum ID# 826006)

 

At the same time, please also refer to the following troubleshooting guide to see whether it helps:

Fix unstable connection when connected to the Deco network

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for Test! ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65_V2_1.2.10 New Firmware with Enhanced Stability & Interference Resistance ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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