C520ws going offline after 1.3.2 update
Since updating the firmware at the end of May I have had nothing but issues with the camera going offline.
I have tryed changing wifi channels and that didn't help. Rssi was - 47 last I checked before it went offline again.
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The camera should be online if its led indicator stays solid green. This seems like an app display issue. You can try to following tips, see if that helps.
a. Ensure the Tapo app is updated. Try to delete and reinstall the app.
b. Make sure the phone has stable internet access. Try using a different network. Disable VPN, ad-blocker app, and other related apps if any.
c. Reload the app homepage. Force-close the app then re-open it.
d. Make tests with different mobile devices, check whether the problem is related to a specific mobile device
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What's the led status of the camera when it goes offline? What router do you use? Is the camera connected to a 2.4GHz only WiFi, or a combined (2.4GHz+5GHz) network?
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Led status is green. Still records to sd card. It will come back online if I unplug it for 15 seconds and plug it back in. Router is tp link archer c5400x tri band 2.4Ghz and 2 5GHz bands in smart connect configuration.
i have the diagnose file from when it happened
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The camera should be online if its led indicator stays solid green. This seems like an app display issue. You can try to following tips, see if that helps.
a. Ensure the Tapo app is updated. Try to delete and reinstall the app.
b. Make sure the phone has stable internet access. Try using a different network. Disable VPN, ad-blocker app, and other related apps if any.
c. Reload the app homepage. Force-close the app then re-open it.
d. Make tests with different mobile devices, check whether the problem is related to a specific mobile device
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@Snagglepuss how were you able to receive a push to firmware 1.3.3?
Having the same issue with version 1.3.2
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@Hakman I contacted support. It took a few days of sending them log files but they eventually pushed the firmware update
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