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Can't add Tapo T110 to H100

Can't add Tapo T110 to H100

Can't add Tapo T110 to H100
Can't add Tapo T110 to H100
2025-07-02 08:52:29 - last edited 3 weeks ago
Tags: #Installation
Model: Tapo T110  
Hardware Version:
Firmware Version:

Hello,

 

I can't add my new sensor T110 to my H100. I start the configuration, both devices blink correctly, but then the setup always fail.

 

I have a video that can show the situation that I can send to the official support.

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#1
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2 Accepted Solutions
Re:Can't add Tapo T110 to H100-Solution
2025-07-03 06:47:05 - last edited 3 weeks ago

  @Capitolino 

 

Check the troubleshooting tips here. What should I do if my Tapo Sensors or Buttons won’t connect to my Tapo Hub?

 

Were the sensor and the hub bought in the same country?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Can't add Tapo T110 to H100-Solution
2025-07-16 07:11:04 - last edited 3 weeks ago

  @Capitolino 

 

Considering the weird LED status on your product and the troubleshooting steps already taken, since other sensor devices are successfully connected to the same hub and only this specific device cannot connect, we recommend getting a replacement first.

 

To proceed with the warranty, you may contact the retailer or local TP-Link support. 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#6
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5 Reply
Re:Can't add Tapo T110 to H100-Solution
2025-07-03 06:47:05 - last edited 3 weeks ago

  @Capitolino 

 

Check the troubleshooting tips here. What should I do if my Tapo Sensors or Buttons won’t connect to my Tapo Hub?

 

Were the sensor and the hub bought in the same country?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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#2
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Re:Can't add Tapo T110 to H100
2025-07-09 22:56:53

  @Wayne-TP Hello! yeah, same country. I've done all of the recommended troubleshooting and I still can't connect it.

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#3
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Re:Can't add Tapo T110 to H100
2025-07-14 04:07:11

  @Capitolino 

 

What are the region codes of these two devices (e.g., EU, US)? Did the LED indicators on these two devices flash during the configuration process?

 

Try resetting the sensor, or reset both the sensor and the hub, and then reconfigure it.

  • How to reset Tapo T110: Remove the cover, then use a pin to press and hold the Reset button
    for 5 seconds until the front LED starts blinking.
  • How to reset Tapo H100: Press and hold the SYNC button for 10 seconds.
▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#4
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Re:Can't add Tapo T110 to H100
2025-07-14 08:09:17

  @Wayne-TP Hello!

Both devices are EU. I have several other sensors (not T110s) and never had any problem.

 

I've done all the recommended steps and nothing works.

 

The LED indicators flash, but on the T110 it seems that when it "finds" the hub, it flashes two times, stays intermittent for about 3 seconds and then the LED just turn off. After that the "Connection wasn't successful" message appears on the app.

 

Like I said, I have a video demonstrating that behavior.

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#5
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Re:Can't add Tapo T110 to H100-Solution
2025-07-16 07:11:04 - last edited 3 weeks ago

  @Capitolino 

 

Considering the weird LED status on your product and the troubleshooting steps already taken, since other sensor devices are successfully connected to the same hub and only this specific device cannot connect, we recommend getting a replacement first.

 

To proceed with the warranty, you may contact the retailer or local TP-Link support. 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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#6
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