T310 frustration

T310 frustration

T310 frustration
T310 frustration
2025-07-10 12:08:41 - last edited 2025-08-18 10:04:34
Model: Tapo T310  
Hardware Version: V1
Firmware Version: 1.5.0

I recently added a Tapo T310 sensor connected to H110 hub and operating thru an MR600 router.  The T310 is reporting but only locally, it does not report remotely and the history is empty.  I have removed any firewall protections I can find and changed the DNS to 8.8.8.8. and 8.8.4.4. as recommended but without success.  I also have an older H100 hub and tried with that but got the same result.  What to do next?  

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#1
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1 Accepted Solution
Re:T310 frustration-Solution
2025-07-11 07:43:27 - last edited 2025-08-18 10:04:34

  @oiler1fan 

 

Check the troubleshooting tips here. ▷ What to do if there is No Historic Data from the Tapo Temperature & Humidity Sensor

 

Can you ring the hub remotely? Do you have other devices connected to the same hub? Do they also experience remote control failure issue?

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:T310 frustration-Solution
2025-07-11 07:43:27 - last edited 2025-08-18 10:04:34

  @oiler1fan 

 

Check the troubleshooting tips here. ▷ What to do if there is No Historic Data from the Tapo Temperature & Humidity Sensor

 

Can you ring the hub remotely? Do you have other devices connected to the same hub? Do they also experience remote control failure issue?

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:T310 frustration
2025-07-11 08:03:42

  @Wayne-TP All of the solutions provided have been tried already without success - unless there is something hidden in the MR600 that is blocking history upload.  I have 7 cameras, 2 door sensors and 3 motion sensors all operating ok, only the T310 is connected to a hub and test with the H100 and H110 give the same result.

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Re:T310 frustration
2025-07-14 13:37:30
@Wayne-TP so no solution? Am I to return this piece of junk or wait endlessly for support. From the forum it seems this is a very common problem that does not have a known fix.
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Re:T310 frustration
2025-07-16 01:57:06

  @oiler1fan 

 

Are your contact sensor and motion sensor both connected to the same hub that the T310 is connected to?

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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