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T310 frustration

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T310 frustration

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T310 frustration
T310 frustration
2025-07-10 12:08:41 - last edited 2025-08-18 10:04:34
Model: Tapo T310  
Hardware Version: V1
Firmware Version: 1.5.0

I recently added a Tapo T310 sensor connected to H110 hub and operating thru an MR600 router.  The T310 is reporting but only locally, it does not report remotely and the history is empty.  I have removed any firewall protections I can find and changed the DNS to 8.8.8.8. and 8.8.4.4. as recommended but without success.  I also have an older H100 hub and tried with that but got the same result.  What to do next?  

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1 Accepted Solution
Re:T310 frustration-Solution
2025-07-11 07:43:27 - last edited 2025-08-18 10:04:34

  @oiler1fan 

 

Check the troubleshooting tips here. ▷ What to do if there is No Historic Data from the Tapo Temperature & Humidity Sensor

 

Can you ring the hub remotely? Do you have other devices connected to the same hub? Do they also experience remote control failure issue?

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Re:T310 frustration-Solution
2025-07-11 07:43:27 - last edited 2025-08-18 10:04:34

  @oiler1fan 

 

Check the troubleshooting tips here. ▷ What to do if there is No Historic Data from the Tapo Temperature & Humidity Sensor

 

Can you ring the hub remotely? Do you have other devices connected to the same hub? Do they also experience remote control failure issue?

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Recommended Solution
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Re:T310 frustration
2025-07-11 08:03:42

  @Wayne-TP All of the solutions provided have been tried already without success - unless there is something hidden in the MR600 that is blocking history upload.  I have 7 cameras, 2 door sensors and 3 motion sensors all operating ok, only the T310 is connected to a hub and test with the H100 and H110 give the same result.

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#3
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Re:T310 frustration
2025-07-14 13:37:30
@Wayne-TP so no solution? Am I to return this piece of junk or wait endlessly for support. From the forum it seems this is a very common problem that does not have a known fix.
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Re:T310 frustration
2025-07-16 01:57:06

  @oiler1fan 

 

Are your contact sensor and motion sensor both connected to the same hub that the T310 is connected to?

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

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