Hello TP-Link Team,

 

I’m encountering a critical issue with my EasyMesh network setup using an Archer C64 (main router with PPPoE) and Archer C6 V4 (mesh node).

 

### Issue:

Every 1–2 days, the Wi-Fi stops working. Devices can see the SSID, but get stuck on “Connecting…” and fail to obtain IP addresses. There is no internet access.

 

More importantly, **I cannot access the web interface or the Tether app during this time** — the Archer C64 becomes unresponsive. **A normal reboot is not possible** because I can't connect to it in any way. The only way to recover is to **manually power off and on the C64 router.**

 

### Setup:

- Archer C64 (main router using PPPoE)

- Archer C6 V4 (connected via EasyMesh wirelessly)

- DHCP enabled on C64

- Firmware: Latest on both devices

- Fast Roaming and Band Steering tested ON/OFF

- PPPoE Reconnect Mode: Always On

- MTU: Set to 1492

- Auto reboot scheduled daily (but doesn't prevent crash)

 

### Troubleshooting Attempts:

- Full factory reset and mesh reconfiguration

- Changed DHCP lease time

- MTU adjusted

- Auto reboot enabled

- Fast Roaming/Band Steering toggled

 

### Request:

This seems like a critical crash or hang — possibly related to PPPoE or DHCP under EasyMesh. Since the router becomes completely unresponsive, only a full power cycle helps. Please investigate if this is a known bug or if a firmware patch is planned.

 

Thanks for your assistance.

 

Best regards,  

MD. HIMEL ALI