Panning issue

Panning issue

Panning issue
Panning issue
2025-07-18 20:57:58 - last edited 2025-07-31 11:25:10
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version:

Camera keeps panning to the left even after panning reset.  It pans up and down fine but if I move it to the right it automatically goes left until the camera is facing backwards.  I have tried reest etc.  It was working fine until today

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Re:Panning issue -Solution
2025-07-22 02:33:32 - last edited 2025-07-31 11:25:10

  @RT2025 

 

Does this happen only when doing a manual pan/tilt control? Can you enable the motion detection and motion tracking, and monitor what happens when the camera detects movements? How long have you been using this camera?

 

From my point of view, this is likely a hardware issue. As you've tried to factory reset the camera, if the camera still behaves strangely during the tests above, then it is best to replace this device first. To proceed warranty, you may contact the retailer or local TP-Link support

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Panning issue -Solution
2025-07-22 02:33:32 - last edited 2025-07-31 11:25:10

  @RT2025 

 

Does this happen only when doing a manual pan/tilt control? Can you enable the motion detection and motion tracking, and monitor what happens when the camera detects movements? How long have you been using this camera?

 

From my point of view, this is likely a hardware issue. As you've tried to factory reset the camera, if the camera still behaves strangely during the tests above, then it is best to replace this device first. To proceed warranty, you may contact the retailer or local TP-Link support

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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