Panning issue

Panning issue

Panning issue
Panning issue
2025-07-18 20:57:58 - last edited 2025-07-31 11:25:10
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version:

Camera keeps panning to the left even after panning reset.  It pans up and down fine but if I move it to the right it automatically goes left until the camera is facing backwards.  I have tried reest etc.  It was working fine until today

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1 Accepted Solution
Re:Panning issue -Solution
2025-07-22 02:33:32 - last edited 2025-07-31 11:25:10

  @RT2025 

 

Does this happen only when doing a manual pan/tilt control? Can you enable the motion detection and motion tracking, and monitor what happens when the camera detects movements? How long have you been using this camera?

 

From my point of view, this is likely a hardware issue. As you've tried to factory reset the camera, if the camera still behaves strangely during the tests above, then it is best to replace this device first. To proceed warranty, you may contact the retailer or local TP-Link support

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Re:Panning issue -Solution
2025-07-22 02:33:32 - last edited 2025-07-31 11:25:10

  @RT2025 

 

Does this happen only when doing a manual pan/tilt control? Can you enable the motion detection and motion tracking, and monitor what happens when the camera detects movements? How long have you been using this camera?

 

From my point of view, this is likely a hardware issue. As you've tried to factory reset the camera, if the camera still behaves strangely during the tests above, then it is best to replace this device first. To proceed warranty, you may contact the retailer or local TP-Link support

CES 2026 Meet TP-Link AI Assistant and More New Products!
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