Tapo plug showing as offline in Google home
Until yesterday my plug was working with no problems and now it shows as offline in Google home. I have searched for similar issues and followed all the advice in there to fix it but it's still offline. It works fine within the Tapo app
- I have unplugged both devices. Powered up Google home then plugged my Tapo plug back in.
- unlinked my Tapo account with Google home and re linked them
- tried reconnecting the plug multiple times. It is always showing as offline
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Please verify whether the smart plugs are still connected to the cloud -- can they be controlled remotely (e.g. using cellular data or connect to a non-home WiFi) with Tapo app? Third-party control fails when Tapo remote control fails.
If that's the case, you may check the troubleshooting tips here. Cannot use the Tapo app to control my smart devices
- Copy Link
- Report Inappropriate Content
Please verify whether the smart plugs are still connected to the cloud -- can they be controlled remotely (e.g. using cellular data or connect to a non-home WiFi) with Tapo app? Third-party control fails when Tapo remote control fails.
If that's the case, you may check the troubleshooting tips here. Cannot use the Tapo app to control my smart devices
- Copy Link
- Report Inappropriate Content
hi Wayne, Yes I can still control the plug via the Tapo app when my phone isn't on the WiFi network - I didn't even know I could do that! Until now!
- Copy Link
- Report Inappropriate Content
To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.
If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
- Copy Link
- Report Inappropriate Content
@Wayne-TP Same issue for me not connected to Google but working on wi-fi and also with cellular...
so what is the solution..
- Copy Link
- Report Inappropriate Content
Sylvain07 wrote
@Wayne-TP Same issue for me not connected to Google but working on wi-fi and also with cellular...
so what is the solution..
Please get in touch with our support team for help. Contact Technical Support To receive efficient assistance, make sure to include the following information in your email:
1. The Mac address of the device that experiences this issue.
2. Your TP-Link ID.
3. The date and time of the latest occurrence, and your time zone.
4. Screenshot of the device status in the Tapo app and the Google Home app at the same time.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 435
Replies: 5
Voters 0
No one has voted for it yet.