Tapo D235 Wifi Connect and Replay Issues
Hi!
I still have many problems with my D235 video doorbell.
I installed the 1.1.19 firmware some months ago, but issues are still there!
Any help?
- Recorded Videos cannot be played back
- stuttering (with perfect Wifi-Reception)
- device not recognizing movements/vehicles/cars
- freezing
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For your case, we recommend reaching out to the technical support team directly for further assistance. In your email, include some relevant logs for better follow-up.
For the detection issue, check the troubleshooting suggestions here. What to do if the Detection feature is not working on the TP-Link Camera? If no help, provide relevant case details, device configuration and the troubleshooting have done to the support team as well.
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Are the videos stored on the doorbell's SD card or stored to a Tapo hub? What's the signal strength of your doobell?
How is the doorbell powered? Hardwired (Always-On On or Off?) or run by battery?
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@Wayne-TP
Doorbell is wired (always on mode)
Signal Strengh is 50-60
Videos are stored on Sandisk Extreme Pro 64GB
Thank You!
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What error did you receive when watching the recorded video? Try to download the video and play it in the Tapo app or through phone's gallery, see if that works.
Does the stutter issue occur on the live stream, playback videos, or both? Check if there is a problem when your phone connects to the same WiFi as the camera. *To avoid network switching and interruption, turn off celluar data and disable VPN before doing the test. Test it again after re-opening the app (force-close it from phone's background and re-open it).
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@Wayne-TP
I have about 60 smart devices in my network.
Many many Tapo Cameras also. -they work perfectly fine! Even thoug many of them have bad reception and are further away!
None of these devices give me troubles!
The errors mostly occur when I try to replay videos within the same network with my iphone or macbook.
Errors also occur when I try to view live-stream!
It does not matter if I switch LTE on/ or off. Same errors :(
I am not using any VPN configurations.
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For your case, we recommend reaching out to the technical support team directly for further assistance. In your email, include some relevant logs for better follow-up.
For the detection issue, check the troubleshooting suggestions here. What to do if the Detection feature is not working on the TP-Link Camera? If no help, provide relevant case details, device configuration and the troubleshooting have done to the support team as well.
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